Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Battaglia

Lemon Grove,CA

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in handling incoming calls, customer service, and administrative support, ensuring smooth daily operations.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Accounts Payable Clerk

Conam Management
12.2015 - Current
  • Assisted in processing vendor invoices accurately and efficiently.
  • Maintained organized records of accounts payable transactions.
  • Supported reconciliation of vendor statements to ensure accuracy.
  • Entered data into accounting software for timely payments.
  • Communicated effectively with vendors regarding payment inquiries.
  • Adapted quickly to new accounting systems and software applications.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Maintained high level of data integrity by consistently updating vendor information in the system accurately.

Office Assistant

Law Office of John Duris
01.2013 - 11.2015
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Managed office correspondence and maintained organized filing systems to enhance efficiency.
  • Coordinated scheduling for meetings, appointments, and travel arrangements for team members.
  • Scan Records for opposing council, doctors, and insurance adjustors.

Medical Assistant/Receptionist

Associates in Family Medicine
07.2014 - 10.2015
  • Administered patient vital signs and recorded medical histories in electronic health records.
  • Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
  • Assisted healthcare providers with examinations, enhancing patient comfort and workflow efficiency.
  • Educated patients on treatment plans and medication management, fostering understanding and compliance.
  • Managed inventory of medical supplies, optimizing stock levels to support daily operations.
  • Trained new staff on clinical procedures and office protocols, promoting a cohesive team environment.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

Receptionist

Bamboo Salon
01.2010 - 11.2012
  • Managed front desk operations, ensuring efficient appointment scheduling and customer flow.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
  • Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
  • Handled payments and processed credit card transactions.

Education

High School Diploma -

University of San Diego High School
San Diego, CA

Medical Assistant -

Kaplan College
San Diego, CA

Skills

  • Professional telephone etiquette
  • Recordkeeping skills
  • Calendar scheduling
  • Mail sorting
  • Call routing
  • Superb clerical skills
  • Teamwork and collaboration
  • Attention to detail
  • Excellent communication

Certification

  • CMA - Certified Medical Assistant

Timeline

Accounts Payable Clerk

Conam Management
12.2015 - Current

Medical Assistant/Receptionist

Associates in Family Medicine
07.2014 - 10.2015

Office Assistant

Law Office of John Duris
01.2013 - 11.2015

Receptionist

Bamboo Salon
01.2010 - 11.2012

High School Diploma -

University of San Diego High School

Medical Assistant -

Kaplan College

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