Summary
Work History
Education
Skills
Timeline
Generic

Jessica Battenberg

SPRING HILL,FL

Summary

Dynamic professional with extensive experience at Continuum Global Solutions, adept in customer service and problem resolution. Excelled in high-stress situations, enhancing customer loyalty and satisfaction. Demonstrated leadership by streamlining workflows, significantly improving team productivity. Skilled in active listening and data entry, achieving notable customer service excellence.

Work History

Customer Service Representative- Aetna Medicare

Continuum Global Solutions
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Pharmacy Help Desk Representative

Continuum Global Solutions


  • Provided excellent customer service, empathizing with user concerns and resolving issues in a timely manner.
  • Reduced turnaround time for claim resolutions by implementing a systematic approach to reviewing and processing claims.
  • Improved customer satisfaction ratings by providing timely and accurate information on claim status.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Customer Service Representative -outbound

Continuum Global Solutions/Everise
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Supervisor

Continuum Global Solutions/Everise
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

High School Diploma -

Marchmen Technical College
New Port Richey, FL

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution

Timeline

Customer Service Representative- Aetna Medicare

Continuum Global Solutions

Pharmacy Help Desk Representative

Continuum Global Solutions

Customer Service Representative -outbound

Continuum Global Solutions/Everise

Supervisor

Continuum Global Solutions/Everise

High School Diploma -

Marchmen Technical College

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Jessica Battenberg