Jessica Battersby
Clinton,MA
Summary
Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Starbucks
Marlborough, MA
06.2008 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Cash Office Assistant
Marshalls Department Store
Chicopee, MA
07.2006 - 10.2012
- Adhered to safety protocols when handling large amounts of money.
- Reconciled store sales reports against bank deposits on a daily basis.
- Tracked inventory levels of currency supplies such as coins, bills, checks.
- Investigated any overages and shortages that occurred during shift operations.
- Verified accuracy of change fund and ensured proper documentation was completed for each transaction.
Debt Collection Specialist
Cambridge Credit Couseling
Agawam, MA
04.2004 - 05.2006
- Evaluated financial situations of debtors to determine the best resolution for both parties.
- Provided guidance to customers on how to manage their finances and stay current on their obligations.
- Monitored customer accounts for any changes in status or updates from creditors.
- Assisted clients with questions or concerns about their accounts in a professional manner.
- Attended continuing education courses related to debt collection laws, regulations, and practices.
Education
Some College (No Degree) - Education of Individuals in Elementary Special Education Programs
Holyoke Community College
Holyoke, MA05-2011
Skills
- Store Organization
- Operations Oversight
- Records Management
- Loss Prevention
- Inventory Control
- Scheduling Coordination
Timeline
Assistant Store Manager
Starbucks
06.2008 - Current
Cash Office Assistant
Marshalls Department Store
07.2006 - 10.2012
Debt Collection Specialist
Cambridge Credit Couseling
04.2004 - 05.2006
Some College (No Degree) - Education of Individuals in Elementary Special Education Programs
Holyoke Community College