Summary
Overview
Work History
Education
Skills
Accomplishments
QBS Certified, RBT certified, CPR certified
Languages
Timeline
Generic

Jessica Bawol

Dearborn Heights,MI

Summary

Dynamic Lead Registered Behavior Technician and Clinical Administrative assistant expertise at Bluestone Children's Center in applied behavior analysis and crisis management. Skilled in developing individualized treatment plans that enhance social skills and promote positive behavior change. Recognized for building strong rapport with clients and families, ensuring effective communication and successful therapeutic outcomes.

Experienced clinical support professional with strong foundation in administrative tasks and patient coordination. Adept at managing schedules, maintaining records, and facilitating communication between medical staff and patients. Known for collaborative approach and adaptability, ensuring smooth operations and achieving optimal outcomes. Possess skills in medical software, appointment setting, and office management.

Overview

10
10
years of professional experience

Work History

Clinical Administrative Assistant

Bluestone Children Center
03.2024 - Current
  • Facilitated clear communication between medical providers and patients by acting as a liaison in-person, over the phone, or via email.
  • Streamlined administrative processes for increased office efficiency and reduced wait times.
  • Enhanced team productivity by organizing staff meetings, agendas, and minutes.
  • Supported clinic staff during high volume periods, adapting to a variety of tasks as needed to maintain smooth operations.
  • Expedited check-in procedures for patients, resulting in reduced wait times and improved overall experience at the clinic.
  • Prepared examination rooms for daily use, adhering to strict cleanliness standards for infection prevention.
  • Ensured compliance with HIPAA regulations by safeguarding sensitive patient data during record-keeping tasks.
  • Registered new patients into computer system and verified addresses, telephone numbers and insurance information.
  • Provided exceptional customer service to both English-and Spanish-speaking patients through bilingual communication skills.
  • Optimized staff time management through efficient coordination of breaks and shift rotations among administrative personnel.
  • Ensured seamless transition of patient care between providers by maintaining accurate and up-to-date handover notes.
  • Achieved cost savings through effective inventory management and ordering of medical supplies.
  • Improved patient satisfaction by efficiently managing appointment scheduling and follow-up calls.
  • Collected payments and entered charges into computer system.
  • Promoted timely referrals by coordinating appointments with specialists and obtaining necessary authorizations from insurance carriers.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Prepared and processed patient referrals and transfer requests.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Processed medical insurance claims and payments.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Received and routed laboratory results to correct clinical staff members.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Assisted with medical coding and billing tasks.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Supported billing department by accurately entering insurance information and coding diagnoses for claims processing.
  • Assisted with clinical tasks such as taking vitals and performing phlebotomy, ensuring smooth clinic operations.
  • Managed incoming correspondence from patients and healthcare providers, prioritizing urgent matters for timely resolution.

Registered Behavior Technician

Bluestone Childrens Center
09.2023 - Current
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
  • Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
  • Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
  • Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
  • Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
  • Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
  • Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Supported client using principles of applied behavior analysis.
  • Incorporated play-based techniques into therapy sessions, making learning enjoyable while still meeting targeted objectives.
  • Assisted clients in generalizing learned skills, resulting in increased independence in daily life activities.
  • Conducted functional behavior assessments to inform tailored interventions and strategies.
  • Developed strong rapport with clients, fostering trust and positive working relationships throughout the therapeutic process.
  • Managed scheduling logistics for multiple cases simultaneously, optimizing time efficiency without compromising quality of service delivery.
  • Effectively communicated ongoing progress updates to supervisors, facilitating informed decision-making regarding treatment plans adjustments.
  • Trained new Registered Behavior Technicians, promoting best practices and adherence to treatment protocols.
  • Promoted client safety during therapy sessions by adhering to risk management guidelines and procedures.
  • Coordinated with school staff for seamless integration of behavior support services within classroom environments.
  • Maintained detailed records of client progress, ensuring accurate documentation for reporting purposes.
  • Enhanced client progress by creating and implementing individualized behavior intervention plans.
  • Collected data on client behaviors, allowing for ongoing analysis and adjustments to treatment plans.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Participated in continuing education opportunities, staying current on industry best practices and emerging research findings.
  • Advocated for clients'' needs within their broader support networks, ensuring a holistic approach to care provision.
  • Established consistent expectations and boundaries for clients, fostering a structured environment conducive to learning and growth.
  • Supported clients in achieving social skills development goals through targeted interventions and modeling.
  • Collaborated with client's support system and other allied specialists to implement positive interventions.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Used [Software] to document patient information, progress notes, and treatment plans.
  • Maintained patient records, documenting changes in patient condition.
  • Monitored patient behavior and immediately reported changes to supervising physician.
  • Charted on each patient daily.
  • Treated clients and families with respect and dignity.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Provided therapeutic activities to assist with patient development.
  • Took patient blood pressure and pulse rate, reporting findings in health charts.
  • Assisted in development of therapeutic activities for patients.
  • Collaborated closely with mental health professionals with treatment plan implementation.
  • Assessed patient progress and reported changes to supervising physician.
  • Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
  • Assisted with medication administration and counting and pouring medications.
  • Counseled and mentored clients on substance use and life choices.
  • Administered patient medications and tracked dosages.
  • Developed individualized treatment plans for patients in collaboration with mental health professionals.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
  • Took and monitored vital signs, administered medications, and managed patient behavior.
  • Organized recreational activities to assist in patient recovery.
  • Provided parent coaching sessions, empowering families with knowledge and tools to support their child''s progress at home.
  • Contributed to the reduction of challenging behaviors by implementing proactive strategies across settings.
  • Utilized evidence-based methodologies within therapy sessions to promote optimal behavioral outcomes for clients.

Professional Dog Groomer

Animal Hause
09.2019 - 05.2022
  • Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
  • Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
  • Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
  • Demonstrated exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks.
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Increased client retention through excellent communication and rapport-building with pet owners.
  • Assisted in training new employees on proper handling techniques, equipment usage, and salon policies as needed.
  • Delivered personalized consultations with clients prior to appointments to understand their specific requirements thoroughly.
  • Elevated overall service quality by consistently soliciting feedback from clients to identify areas for improvement or enhancement.
  • Participated in community events showcasing the salon''s services while educating the public on proper pet care practices.
  • Reduced grooming time by effectively utilizing specialized tools and techniques for various dog breeds and coat types.
  • Helped develop marketing strategies aimed at attracting new clientele through targeted promotions and incentives based on customer needs analysis.
  • Collaborated with coworkers to ensure seamless coordination during busy periods at the salon.
  • Contributed to business growth by actively promoting salon services through social media engagement and positive word-of-mouth referrals from satisfied clients.
  • Boosted overall efficiency by maintaining proper inventory levels of grooming supplies and equipment.
  • Educated visitors and staff on proper animal care and handling.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Monitored animals for behavioral problems and signs of health issues.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Assisted with development of animal behavior modification plans.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Streamlined appointment scheduling process, resulting in reduced wait times for clients.
  • Developed strong relationships with local veterinarians, fostering an open line of communication regarding pet health concerns related to grooming procedures.
  • Continuously updated knowledge of industry trends and best practices, participating in professional development courses as needed.

Cleaning Crew Supervisor

Cleaning To Perfection
01.2018 - 12.2020
  • Ensured timely completion of all cleaning tasks by effectively delegating responsibilities among team members and monitoring progress throughout the shift.
  • Contributed to company growth by assisting management in hiring new employees based on skillset compatibility with current team dynamics.
  • Optimized team performance by conducting regular evaluations and identifying areas for improvement.
  • Coordinated, directed and monitored cleaning staff in residential homes and properties by use of manual and electrically powered tools and equipment.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Evaluated employee performance and developed improvement plans.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Completed schedules, shift reports, and other business documentation.
  • Established and enforced safety protocols and guidelines for staff.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Developed and implemented staff recognition programs to motivate and reward employees.
  • Completed financial tasks by estimating costs and preparing and managing budgets.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.

Dog Caretaker

Dogtopia
08.2018 - 10.2019
  • Ensured safety of dogs under supervision through close monitoring and adherence to owner''s instructions.
  • Provided overnight care for clients'' pets, offering peace of mind during vacations or extended travel plans.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Maintained a safe environment during walks, ensuring all dogs were properly leashed and controlled at all times.
  • Increased client retention with excellent communication skills, providing regular updates on their pet''s wellbeing.
  • Administered medications as needed, ensuring proper dosages and timely administration for optimal health outcomes.
  • Reduced stress levels in dogs by implementing appropriate exercise routines and play sessions.
  • Assisted in reuniting lost dogs with their owners through effective record-keeping and networking within the community.
  • Contributed to increased bookings by promoting services via social media platforms, word-of-mouth referrals, and local events participation.
  • Managed accurate records of vaccinations and medical history for each dog under care, ensuring compliance with state regulations.
  • Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
  • Communicated professionally with pet owners via phone, email, and text.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Maintained a high standard of care by regularly updating knowledge on dog behavior, training techniques, and breed-specific needs.
  • Monitored animals for behavioral problems and signs of health issues.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Assisted with development of animal behavior modification plans.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Educated visitors and staff on proper animal care and handling.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Supported dog owners in managing behavioral issues through consistent training methods and guidance.
  • Enhanced dog owners'' satisfaction by providing attentive care and maintaining a clean environment for their pets.
  • Assisted in the successful adoption process for shelter dogs by providing quality care, socialization, and basic training.
  • Delivered exceptional customer service when answering phone calls or responding to email inquiries about services offered.
  • Developed trust with new clients through initial meet-and-greet sessions, discussing specific requirements for each dog''s care plan.
  • Gave medication to pets following guidelines from owners.
  • Exercised animals regularly with walks and rigorous play activities.
  • Prepared food and water following instructions from pet owners.

Certified Dog Trainer

Michigan Dog Training
01.2018 - 12.2018
  • Conducted educational seminars to enhance community awareness of responsible pet ownership.
  • Developed customized training programs for special-needs dogs, improving quality of life.
  • Managed client scheduling and billing, ensuring timely payments and transparent communication.
  • Collaborated with animal shelters to rehabilitate dogs, increasing successful adoption rates.
  • Offered private consultations to address specific behavioral issues effectively.
  • Streamlined communication among trainers by implementing a shared client progress database.
  • Enhanced dog obedience through positive reinforcement techniques and tailored training plans.
  • Educated pet owners on effective handling techniques and canine body language.
  • Administered prescribed medications to animals based on individual needs.
  • Collaborated with veterinarians, animal caretakers and other animal experts on how best to train animals.
  • Succeeded in training diverse animals with confident training techniques and trusting relationships.
  • Used skills to assist with rescuing and rehabilitating different animals.
  • Advised owners about planned animal purchases or adoptions and potential behavioral needs.
  • Delivered public presentations to educate public on animal training and behavior.
  • Tracked metrics such as overall health, behaviors, and diet to isolate and address concerns.
  • Created innovative ways to teach animals new behaviors and tricks.
  • Instructed and supervised volunteers and staff on proper animal handling procedures.

Waitress

Applebee's Grill + Bar
10.2017 - 11.2018
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Cashier

Yogurtopia
08.2016 - 09.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Sales Associate

Champ Sports
07.2015 - 09.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Solved customer challenges by offering relevant products and services.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Education

High School Diploma -

Schoolcraft College
Livonia, MI
01-2031

Skills

  • Applied behavior analysis
  • Social skills development
  • Discrete trial training
  • Token economy systems
  • Collaboration with professionals
  • HIPAA requirements
  • Critical thinking
  • Behavioral support
  • Crisis management
  • Registered behavior technician (RBT)
  • Crisis intervention
  • Decision-making
  • Rapport building
  • Behavioral management
  • Case management
  • Heartsaver CPR AED
  • Employee training
  • Treatment Planning
  • Group therapy
  • Medical records maintenance
  • Nonviolent crisis intervention
  • Activities of daily living ADL assistance
  • Medication administration
  • Patient counseling
  • Eating disorders
  • Intake assessment
  • Developmental disability rehabilitation
  • Teamwork and collaboration
  • Trauma-informed care
  • Behavior intervention plans
  • Prompting strategies
  • Reinforcement procedures
  • Natural environment training
  • Clinical documentation
  • Encouragement and motivation
  • Organizational growth
  • Professional telephone etiquette
  • HIPAA compliance
  • Time management capabilities
  • Data entry proficiency
  • Patient confidentiality maintenance
  • Patient scheduling expertise
  • Problem-solving
  • Attention to detail
  • Electronic health records management
  • Medical terminology proficiency
  • Phone and email etiquette
  • Payment reconciliation
  • Office administration
  • Patient charting
  • Claims processing
  • Accounts receivable
  • Reception management
  • Medical procedures
  • Schedule management
  • Follow-up skills
  • Patient relations
  • Physician assistance
  • Spreadsheet tracking
  • Accounting
  • Meeting planning
  • Customer service
  • Time management
  • Medical records confidentiality
  • Teamwork

Accomplishments

Acted as a Lead Registered Behavior Technician (RBT), where I mentored fellow team members and contributed to their educational development.


  • Progressed within my organization, showcasing my leadership skills and commitment to professional growth.
  • Achieved certifications in CPR and QBS, demonstrating a commitment to safety and effective crisis intervention.
  • Successfully passed all competency and standard evaluations, highlighting my skills and dedication in my role.
  • Completed prerequisite coursework in college, positioning me well for my intended field of study.




I also have excelled in the office environment, collaborating effectively with staff and other clinics. I have initiated and contributed to various projects, fostering teamwork and partnerships.


My strong communication and time management skills have enabled me to take on leadership roles in various positions, while also demonstrating my reliability as a dependable employee.


QBS Certified, RBT certified, CPR certified


I have extensive experience working with high-behavior clients, effectively assisting with challenging behaviors in a safe and efficient manner, even in the absence of a BCBA (Board Certified Behavior Analyst). I am versatile, having worked with children of various ages, races, and backgrounds. I am adept at running sessions and conducting interventions not only with my regular clients but also with unfamiliar clients when substituting for a team member.

I hold certifications in CPR and am well-versed in choking risks and protocols, ensuring the safety of my clients. As a certified RBT (Registered Behavior Technician), I am prepared to mentor and train new behavior therapists who may have varying levels of experience in the field. This includes reviewing the company's policies and expectations regarding safety, billing practices, client care, scheduling, employee rights, and the dress code to ensure a comprehensive understanding of workplace standards.


Languages

Arabic
Native or Bilingual

Timeline

Clinical Administrative Assistant

Bluestone Children Center
03.2024 - Current

Registered Behavior Technician

Bluestone Childrens Center
09.2023 - Current

Professional Dog Groomer

Animal Hause
09.2019 - 05.2022

Dog Caretaker

Dogtopia
08.2018 - 10.2019

Cleaning Crew Supervisor

Cleaning To Perfection
01.2018 - 12.2020

Certified Dog Trainer

Michigan Dog Training
01.2018 - 12.2018

Waitress

Applebee's Grill + Bar
10.2017 - 11.2018

Cashier

Yogurtopia
08.2016 - 09.2017

Sales Associate

Champ Sports
07.2015 - 09.2017

High School Diploma -

Schoolcraft College

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Jessica Bawol