JESSICA B. COOK
League City,TX
Summary
Dynamic healthcare professional with extensive experience in training development, leadership, implementation, and clinical operations. Proven track record in spearheading impactful training initiatives, assessing staff performance, and safeguarding the retention of vital information. Proficient in driving clinic enhancements, formulating strategic training plans, and advancing quality improvement efforts to elevate patient care standards. Committed to fostering a culture of continuous learning and excellence within healthcare teams.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Integration Practice Consultant Sr.
WellMed Medical Management, Inc.
06.2022 - Current
- Provides supervision, training, leadership, and support to acquired clinic staff to ensure established policies, procedures, and operating guidelines for WellMed are being followed. Works closely with acquired providers and operational partners, including training teams, to ensure successful clinic integration. Responsible for delivering high quality customer service and maintaining established quality control standards. Acts as a supervisor, coach, teacher, and role model to all the clinic staff and providers being integrated by being an exemplar of the mission, values, culture, and philosophy of the enterprise. Leads and supports clinical and Patient Service Representative staff to ensure compliance with intake, scheduling, and operational standards. Build and maintain relationships across business groups and cross functional teams, including PSR’s, MA’s, RN/LVN’s, APC’s, Physicians, and leadership. Ensures integration timelines are met in accordance with the approved project plan. Engages the providers and staff as early adopters and mentors of the changes being implemented in the company. Provides supervision, supports and serves as an on-going consultant resource to the acquired clinic to ensure performance goals are met. Utilizes Motivational Interview skills to assist patients in setting short term health goals and developing self-management skills. Demonstrates a subject matter expert knowledge of and ability to perform skills within the scope of a Certified Medical Assistant, including but not limited to; procedures, injections, screenings, EKGs, and phlebotomy. Obtains pre-authorizations and pre-certifications. Able to adjust to clinical activities that often vary from day to day.
Medical Assistant Sr.
Texas Oncology
03.2020 - 06.2022
- Provided leadership to staff, patient services, and regulatory compliance to support high-quality, efficient patient care delivery. Escorted patients to and from exam rooms, physician offices, and treatment room as appropriate. Recorded patient data prior to each physician visit, including, but not limited to, vital signs, height, weight, allergies, and medication changes. Prepared and stocked exam/treatment rooms and order supplies as needed. Assisted physicians with exams and procedures as requested. Obtained blood specimens from peripheral sites as needed and in accordance with OSHA and universal precautions. Administered subcutaneous and intramuscular injections, including but not limited to, hormones and biological growth factors. Processed instruments and equipment as needed. Answered patient telephone calls for referral to physician or nurse/pharmacist. Phoned in prescriptions and made other patient calls as directed. Scheduled patient tests, procedures and hospital admissions and scheduled appointments to follow up on receipt of test results, as applicable. Obtained pre-authorizations and pre-certifications, maintained indigent drug program and sample drug program assigned.
Medical Assistant
The Center for ENT
11.2019 - 02.2020
- Obtained vital signs and chief complaints; documented the information in the patient’s chart. Assisted the physician with examination and treatment of patient and is readily available to the assigned physician. Informed patients of steps for surgery scheduling if required and precautions before procedure. Assisted physicians in office surgeries using sterile procedure guidelines to ensure non-contamination of sterile field. Sets up appropriate surgical instrument tray. Maintained and operated the electronic health records with E-Clinical works EMR. Documented telephone calls accurately in medical record. Took calls from the pharmacist. Called in prescriptions and prescription refills accurately to the pharmacy as directed by the physicians. Cleaned and restocked exam rooms. Maintained lab area and sterilized equipment. Made sure patient charts were accurate and complete. Followed up with patients via telephone or letter regarding missed appointments and/or tests. Communicated with patients as needed via phone, fax, mail, and email.
Medical Assistant II
University of Texas Medical Branch
07.2012 - 07.2019
- Provided support and performed regular QA reviews for patient intake, registration, and scheduling functions. Maintained patient reception and patient service coordination. Maintained and operated the electronic health records and billing system with Epic EMR. Performed vital signs, injections, medication administration, collected and prepared laboratory specimens, processed labs with Quest and LabCorp, assisted with office procedures, EKG’s and well child check-ups. Prescription refills, patient call backs with lab results, immunizations, POCT testing, vision and hearing screens, patient telephone encounters, and scheduling appointments. The Joint Commission Safety Champion, responsible for making sure the clinic is in accordance with TJC.
Medical Assistant
Vital Care Medical
10.2010 - 05.2012
- Performed vital signs, injections, medication administration, collecting and preparing laboratory specimen, EKG’s, immunizations, prescription refills, patient call back with lab results, POCT testing, vision and hearing screens, Billing and coding with CPT and ICD-9, referrals, answering phones, processed labs with Quest and LabCorp, referrals, insurance verification and scheduling appointments. Obtained pre-authorizations and pre-certifications.
Medical Assistant/Receptionist
Dr. Jose I Mayen, Internal Medicine
01.2010 - 11.2010
- Performed vital signs, injections, medication administration, collecting and preparing laboratory specimens, EKG’s, immunizations, prescription refills, patient call back with lab results, POCT testing, vision, and hearing screens. Obtains pre-authorizations and pre-certifications. Billing and coding with CPT and ICD-9, referrals, answering phones, processed lab work with Quest and LabCorp, referrals, insurance verification, and scheduling appointments.
Education
High School Diploma -
Clear Brook High School
Friendswood, TX05-2006
Bachelor Of Science - Healthcare Management
Capella University
Minneapolis, MN12.2025
Medical Assistant - undefined
Texas School of Business
Friendswood, TX01.2010
Skills
- Clinical Workflow Optimization
- Training Development & Delivery
- Staff Evaluation & Coaching
- Quality Documentation Standards
- Team Leadership & Collaboration
- Electronic Medical Records (EMR) eClinical Works & EPIC
Certification
- National Registered Certified Medical Assistant, National Association for Health Professionals - July 2016
Timeline
Integration Practice Consultant Sr.
WellMed Medical Management, Inc.
06.2022 - Current
Medical Assistant Sr.
Texas Oncology
03.2020 - 06.2022
Medical Assistant
The Center for ENT
11.2019 - 02.2020
Medical Assistant II
University of Texas Medical Branch
07.2012 - 07.2019
Medical Assistant
Vital Care Medical
10.2010 - 05.2012
Medical Assistant/Receptionist
Dr. Jose I Mayen, Internal Medicine
01.2010 - 11.2010
Bachelor Of Science - Healthcare Management
Capella University
Medical Assistant - undefined
Texas School of Business
High School Diploma -
Clear Brook High School