Hi, I’m
JESSICA BEAL
Las Vegas,NV
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
years of professional experience
Work History
Groups Recover Together, Inc
Senior Office Manager
07.2019 - 04.2024
Job overview
- Responsible for opening new office
- Responsible for training of new hires
- Facilitate conflict resolution between clinical and operational channels within the organization
- Present and create content for company wide education programs
- Provide exceptional customer service, in person, by phone and via video conference, and help members troubleshoot issues that affect their treatment
- Carry out administrative duties such as answering phone calls, responding to member texts, responding to emails, and troubleshooting general tech issues with members
- Manage member flow in the office and on virtual group meetings, including check-in/out, collecting payment, management and creation of prescriptions, submission of prior authorizations for medication, and drug screen collection
- Coordinate with medical providers on scheduling and member needs; troubleshoot day to day operational challenges that providers may face; and manage provider time tracking to ensure that leadership are able to enter time for payment in a timely manner depending on the state specific workflows
- Responsible for coordinating member medication counts, completing health/ safety drills, monitoring PDMP for state compliance, and adhering to office compliance standards.
- Coordinated special projects and managed schedules.
AT&T Mobility
Retail Sales Consultant
07.2012 - 07.2019
Job overview
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Inventory stock and requisition new stock
- Clean shelves, counters, and tables
- Sell or arrange for delivery, insurance, financing, or service contracts for merchandise
- Estimate and quote trade-in allowances
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Apple Master
Bar Harbor Bank & Trust
Electronic Banking Specialist
03.2011 - 07.2012
Job overview
- Provide exceptional customer service to consumer and corporate electronic banking customers
- Educate customers in online banking navigation and use
- Cross training with other departments for special projects
- Account and GL reconciliations
- Gift card inventory control.
Education
University of PhoenixPhoenix, AZ
Associate Medical Administration
11.2011
Skills
- Office Administration
- Scheduling proficiency
- Customer Service
- Relationship Building
- Training and coaching
- Scheduling and calendar management
- Inventory Control
- Product Sales
- Merchandising knowledge
- Attention to Detail
- Computer Skills
- Time Management
- Technical Support Experience
References
References available upon request
Timeline
Senior Office Manager
Groups Recover Together, Inc
07.2019 - 04.2024
Retail Sales Consultant
AT&T Mobility
07.2012 - 07.2019
Electronic Banking Specialist
Bar Harbor Bank & Trust
03.2011 - 07.2012
University of Phoenix
Associate Medical Administration