Jessica Becerra
Tucson,Arizona
Summary
I am a hard-working and driven individual who isn't afraid to face a challenge. I'm passionate about my work and I know how to get the job done. I would describe myself as an open and honest person who doesn't believe in misleading other people and tries to be fair in everything I do.
Claims Examiner with deep knowledge of auto claims industry. Solid abilities in developing objectives and strategies to settle auto claims. Excellent skills compiling, coding, categorizing and auditing information to process claims.
Overview
23
23
years of professional experience
Work History
Claims Specialist
GEICO
3050 S Martin Luther King Jr. Way, Tucson, AZ 8571
03.2015 - Current
- Reviews and evaluates all auto accident reports for completeness and clarity of data; analyzes data, as needed, to ensure compliance with policy and regulatory requirements
- Prepares reports by collecting, analyzing, and summarizing information
- Able to handle heavy call and/or digital communication volume and stressful situations.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Followed up with customers on unresolved issues.
Service Consultant
Royal Automotive Group
Tucson, AZ
08.2002 - 03.2015
- Helped customers with their vehicle repair needs
- Responsible for greeting and updating clients on the types of services they offer and processing transactions upon completion.
- Provided information about service procedures and expected timelines.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
Education
General Studies -
Tucson high school
05.1999
Skills
- Insurance Claim Forms Review
- Coverage Determination
- Claim Validity Determination
- Fraud Detection
- Accident Investigations
- Documentation Review
- Claims Understanding
- Data Integrity
- Special Handling
- Property Claims
- Scheduling and Coordinating
- Customer Care
Timeline
Claims Specialist
GEICO
03.2015 - Current
Service Consultant
Royal Automotive Group
08.2002 - 03.2015
General Studies -
Tucson high school