Jessica Beck
Hamilton
Summary
Dynamic and results-driven hospitality professional with extensive experience at Applebee's, excelling in customer service and complaint resolution. Proven ability to enhance guest satisfaction through effective communication and upselling techniques, while maintaining high standards of cleanliness and compliance. Strong multitasking skills ensure efficient service in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Waitress
Applebee's
03.2024 - Current
- Assisted customers with menu selections and dietary preferences.
- Delivered food and beverages promptly, ensuring customer satisfaction.
- Maintained cleanliness of dining area and service stations.
- Processed transactions accurately using point-of-sale system.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Trained new staff on service standards and operational procedures.
- Handled customer complaints professionally, enhancing guest experience.
- Managed multiple tables efficiently in high-pressure environments.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Shift Leader
United Dairy Famers Inc.
12.2022 - 03.2024
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members on customer service protocols and product knowledge.
- Implemented inventory control measures to reduce waste and improve stock accuracy.
Waitress
IHOP
10.2018 - 08.2023
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Assisted customers with menu selections and dietary preferences.
- Delivered food and beverages promptly, ensuring customer satisfaction.
- Maintained cleanliness of dining area and service stations.
- Processed transactions accurately using point-of-sale system.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Trained new staff on service standards and operational procedures.
- Handled customer complaints professionally, enhancing guest experience.
- Managed multiple tables efficiently in high-pressure environments.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Waitress
Buffalo Wild Wings
10.2019 - 03.2020
Waitress
Frisch's Big Boy
08.2016 - 10.2018
Hostess
The Spinning Fork
03.2014 - 07.2016
Hostess
Max & Erma's
10.2013 - 03.2014
- Greeted and seated guests, ensuring timely service and exceptional first impressions.
- Managed reservation systems, optimizing seating arrangements for efficiency during peak hours.
- Communicated with kitchen staff to relay special guest requests and dietary restrictions.
- Assisted in training new host staff on customer service standards and operational procedures.
Carhop
Sonic
03.2013 - 07.2013
- Delivered food and beverages to customers in a timely manner, ensuring order accuracy.
- Assisted in maintaining cleanliness of dining area and drive-thru for optimal customer experience.
- Operated cash register efficiently, handling transactions with accuracy and speed.
- Collaborated with team members to meet peak service demands during busy hours.
- Adapted quickly to changing menu items and promotions, enhancing customer engagement.
- Utilized communication skills to relay special requests between kitchen staff and customers.
- Followed safety protocols and procedures to ensure compliance and minimize risks.
- Provided feedback on menu items based on customer interactions, contributing to improvements in service quality.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Increased customer satisfaction by providing prompt and friendly service.
- Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
- Enhanced sales by upselling menu items and promoting daily specials.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Received numerous compliments from customers on outstanding service, contributing positively to the restaurant''s reputation.
- Collaborated with team members to provide exceptional customer experiences.
Education
No Degree - Nursing
Miami University
Hamilton, OHHigh School Diploma -
Hamilton High School
Hamilton, OHSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Cleanliness
- Cash handling
- Decision-making
- Hospitality service expertise
- Handling complaints
- Payment processing
- Service prioritization
- Memory retention
- Complex Problem-solving
- Order accuracy
- Accurate money handling
- Complaint resolution
- Active listening
- Menu memorization
- Time management
- Performance improvement
- High volume dining
- Tableside service
- Supply restocking
- Dining area maintenance
- Table bussing
- Upselling techniques
- Relationship management
- Allergy awareness
- Menu presentation
- Food presentation
- Ordering procedures
- Sales techniques
- Seating arrangements
- Order management
- Upselling
- Point of sale operation
- Compliance standards
- Guest relations management
- Sales expertise
- Daily specials memorization
- Food and beverage pairings
- Bar terminology
- Order delivery practices
- Food inspection
- Bill computation
- Conflict resolution
- Front-of-house display creation
- Regulatory compliance
- Food spoilage prevention
- Basic math
- Verbal and written communication
- Reliability and punctuality
- Guest relations
- Physical stamina
- Stress management
- Point of sale systems
- Table turnover
- Effective customer upselling
- Food service etiquette
- Tip calculation
- Serving expertise
- Special dietary requirements
- Food safety oversight
- Hospitality and accommodation
- Dining customer service
- Check payment processing
Languages
English
Full Professional
Timeline
Waitress
Applebee's
03.2024 - Current
Shift Leader
United Dairy Famers Inc.
12.2022 - 03.2024
Waitress
Buffalo Wild Wings
10.2019 - 03.2020
Waitress
IHOP
10.2018 - 08.2023
Waitress
Frisch's Big Boy
08.2016 - 10.2018
Hostess
The Spinning Fork
03.2014 - 07.2016
Hostess
Max & Erma's
10.2013 - 03.2014
Carhop
Sonic
03.2013 - 07.2013
No Degree - Nursing
Miami University
High School Diploma -
Hamilton High School