Jessica Becker
Centennial,CO
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Groove Ford
Centennial, CO
10.2024 - 03.2025
- Contacted current and former service customers to confirm and schedule appointments
- Maintained accurate data in the customer database
- Handled customer complaints and inquiries in a courteous and efficient manner
- Responded to telephone inquiries and complaints following standard operating procedures
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Addressed customers courteously using suitable methods and problem-solving skills
- Remained open to feedback from supervisor and peers to build and improve skills set
- Updated and maintained database with accurate customer information and timely data entry
Hostess/Server/Cashier
Mochinut
Centennial, CO
11.2023 - 09.2024
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Demonstrated excellent customer service skills to ensure a pleasant dining experience
- Presented positive first impression of establishment's high standards by delivering exceptional service
Sorter Operations Associate
ARC
Centennial, CO
11.2022 - 09.2024
- Collaborated with team members to ensure timely processing and delivery of sorted items
- Maintained a high level of accuracy while sorting a large volume of items daily
- Worked efficiently under pressure during peak periods of package influx
- Maintained an organized work environment by cleaning up debris or other material left behind during sorting processes
- Analyzed data collected from sorting operations in order to identify areas for improvement
- Adapted quickly when presented with new tasks or projects requiring immediate attention
- Developed proficiency in inventory management software to accurately track product movement
- Supported production staff in completing daily tasks related to sorting operations
- Managed loading, unloading dock operations for incoming, outgoing deliveries
- Assigned items to the appropriate categories for storage and sale
- Inspected materials and sorted items or materials into designated areas according to type and size
Front Desk Clerk
McDonald Automotive Group
Centennial, CO
04.2018 - 01.2020
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
- Managed a high volume of incoming calls, efficiently directing inquiries to the appropriate departments
- Maintained an organized front desk area, including managing guest reservations, handling mail and packages, and coordinating with housekeeping for room availability
- Assisted guests with special requests or accommodations, resolving any issues promptly to ensure guest satisfaction
- Utilized excellent communication skills to interact effectively with guests from diverse backgrounds
- Managed all daily transactions including cash handling and credit and debit card processing
Timeline
Customer Service Representative
Groove Ford
10.2024 - 03.2025
Hostess/Server/Cashier
Mochinut
11.2023 - 09.2024
Sorter Operations Associate
ARC
11.2022 - 09.2024
Front Desk Clerk
McDonald Automotive Group
04.2018 - 01.2020