Jessica Beckham
Louisville,KY
Summary
With over 10years in Customer Service. Familiar with major customer service software, conflict resolution and possess a positive attitude. Aiming to use my proven skills to effectively fill the Customs Brokerage Representative role.
Overview
12
12
years of professional experience
Work History
Duty Supervisor
Southwest Airlines
05.2021 - Current
- Actively coordinate with all departments to maintain the Station's On-time performance, Employee morale, and Customer satisfaction
- Monitor and guide ground support performance to ensure requirements are met
- Respond to and resolve Customer questions, requests, or complaints
- Oversee day-to-day airport operations to create a SAFE, secure, and legally compliant service-conscious environment
Customer Service Agent
Southwest Airlines
12.2016 - 05.2021
- Handle any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
- Provide exceptional Customer Service with use of swaFluence, Tracking Loyal Customers (TLC), ARD and CIRRUS
- Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage
- Resolves such problems quickly and within guidelines established by the Company
Customer Service Representative
Atlantic Aviation
06.2014 - 12.2016
- Coordinated with airport vendors regarding fueling and catering logistics
- Booked and Manage daily take-off and landing reservations
- Coordinated with agencies to ensure support of airfield management activities
- Audit daily/monthly corporate and commercial fuelings
Customer Service Agent
United Airlines
05.2013 - 12.2016
- Provided exceptional customer service with check-in, boarding, baggage service, reservations and resolving related complaints and problems
- Assisted distressed customers as a result of oversales, delayed or cancelled flights, lost, delayed, or damaged luggage
Education
High School -
Fern Creek High School
Louisville, KY05.2011
Skills
- Detail Oriented
- Analytical Thinker
- Leadership
- Operational efficiency
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Organizational skills
- Problem resolution
Timeline
Duty Supervisor
Southwest Airlines
05.2021 - Current
Customer Service Agent
Southwest Airlines
12.2016 - 05.2021
Customer Service Representative
Atlantic Aviation
06.2014 - 12.2016
Customer Service Agent
United Airlines
05.2013 - 12.2016
High School -
Fern Creek High School