Jessica Beissel

• Completed and achieved certification in the 40 Hour RBT- 2nd Edition Certification Course
• Completed and received certification in Mandatory Reporting Training - PA
• Completed training in HIPPA compliance requirements
• Received training and achieved certification in the following courses:

-Bloodborne Pathogens: Risk Containment and Infection Control

-Collecting Data in Central Reach for Direct Care Staff

-Emotional Disturbances and Behavioral / Psychosocial Needs of Children, Youth, and Young Adults

-Personal Protective Equipment in Healthcare Settings

-Professional Communication for Behavior Technicians -PA

-Scheduling & Notes in Central Reach for Direct Care Staff

-Slip, Trip and Fall Prevention in Healthcare

• Greeted guests in a friendly and professional manner, providing excellent customer service
• Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously
• Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints
• Supported servers and bussers through high-volume shifts with food running and table clearing
• Worked collaboratively with other staff members to ensure the efficient flow of operations during peak dining hours
• Answered phone calls to take reservations and address guest questions and concerns
• Managed telephone take-out orders and coordinated packing up orders, and checking out customers

• Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
• Responded to customer inquiries via phone or email in a professional manner
• Created and maintained filing systems to ensure accurate record keeping
• Delivered quality customer service to staff and customers
• Successfully scheduled appointments, ensuring all details were documented accurately and efficiently
• Actively monitored incoming calls, emails, and other forms of communication for potential appointment requests

• Researched and resolved customer inquiries regarding billing issues, account transfers, balance inquiries, disputed charges, fraud claims and other related matters
• Handled sensitive and confidential information with discretion to maintain department security
• Collaborated with other departments to ensure prompt resolution of customer complaints or disputes
• Assessed customer needs, processed payments, and answered questions regarding billing issues
• Developed expertise in credit card regulations, policies, and procedures
• Provided excellent customer service by resolving problems quickly and accurately
• Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
• Navigated multiple computer systems and applications and utilized search tools to find information

• Processed member applications, updated accounts, and maintained records
• Performed account maintenance activities such as opening accounts, issuing cards, and processing deposits and withdrawals
• Provided excellent customer service by assisting, responding to and resolving customer inquiries
• Handled sensitive and confidential information with discretion to maintain department security
• Identified opportunities for cross-selling additional bank products or services based on member needs
• Utilized cash handling techniques to process payments accurately and efficiently
• Tracked daily transactions using automated systems for accuracy and completeness
• Implemented best practices related to customer service standards and operational procedures