Jessica Bell
Surprise,AZ
Summary
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Hostess/ Server
Red Lobster
05.2011
- Oversaw all phases of training new hire employees on how to be a host/hostess
- Meet, greet and escort all guests to their seats as well as take drink orders.
Server
Red Robin
04.2015 - 03.2016
- Provided excellent customer service once guests were seated
- Attempted to up-sell food and beverage items
- Delivered food items to tables in a professional and timely manner
- Provided customers with checks as well as take payments.
Fraud Claims Analyst
Bank of America
08.2014 - 02.2015
- Received inbound calls regarding complaints for fraudulent debit card transactions and created a claim for customers
- Ensured that customers complaints were handled in a timely manner
- De-escalated the issue at my level using several online systems
- Navigated through all systems showing account information, personal information, and answer questions on other screens to start the claims process for customers ensuring that the claim was to be handled correctly
- Coordinated locations for customers correspondence to be sent
- Handled all situations respectfully and within the strict guidelines given by the Bank of America standards.
Server/bartender
Times 3
11.2012 - 07.2014
- Greet all guests at their tables in a timely manner
- Check all identification if necessary to verify age requirements to purchase any alcoholic beverages
- Provide a list of drink items as well as make any drink orders
- Train as well as assist new staff members with computer usage and customer service tips
- Ask/Tell customers to leave if they become too loud and obnoxious
- Close and lock the Bar once all customers have vacated ready and prepared for staff to work the next day shift.
Auto Claims Specialist Tier 2
Farmers Insurance
05.2020 - 01.2022
- Reduced claims processing time by implementing efficient analytical techniques and strategies.
- Assisted clients throughout the entire lifecycle of their claim, from initial filing to final settlement or denial determination.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Examined claims forms and other records to determine insurance coverage.
- Determined liability outlined in coverage and assessed documentation such from police and witnesses to understand damages incurred.
- Maintained strict confidentiality with all personal data as per company guidelines.
Server/ Bartender/Manager
Mi Familia Mexican Restaurant
08.2016 - 02.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Retention/ Sales
Cox Communications
10.2023 - Current
- Take inbound calls of customers attempting to gain discounts or disconnect services
- Provide education in how services are beneficial as well as how they work as an attempt to retain them
- Provide discounted rates as a technique of retention
- Upsell products within discounted rates to add value to the customers services
Education
High School Diploma -
Willow Canyon High School
Skills
- Product and service knowledge
- Critical Thinking
- Staff Training
- Billing Adjustments and Refunds
- Product Promotion
- Account Updates
- Computer Proficiency
- Product Sales
- Service Upselling
- Calm Under Pressure
- Sales expertise
- Problem Resolution
Awards
Bank of America- Customer Experience Champion- received perfect quality scores for the month of December.
Timeline
Retention/ Sales
Cox Communications
10.2023 - Current
Auto Claims Specialist Tier 2
Farmers Insurance
05.2020 - 01.2022
Server/ Bartender/Manager
Mi Familia Mexican Restaurant
08.2016 - 02.2023
Server
Red Robin
04.2015 - 03.2016
Fraud Claims Analyst
Bank of America
08.2014 - 02.2015
Server/bartender
Times 3
11.2012 - 07.2014
Hostess/ Server
Red Lobster
05.2011
High School Diploma -
Willow Canyon High School