Jessica Bell
Waxhaw,USA
Summary
Highly detailed and enthusiastic team player motivated to maintain customer service satisfaction and contribute to company success. Skilled in conflict resolution and passionate about encouraging teamwork. Possesses excellent customer service, sales, and communication skills. Strong in quantitative and qualitative problem-solving and prioritization.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Receptionist
Carolina Pets Animal Hospital
07.2020 - Current
- Started as a Vet Tech and moved up to Assistant Office manager
- Greet visitors, handle incoming and out going correspondence, maintain records, perform data entry, maintain office calendars and schedules, keep the office clean, safe and organized and keep office supply inventory fully stocked
- Answering calls
- Schedule appointments and surgeries
- Assist and Suppport Clientele
- Provides orientation for new hires
- Re-wrote Orientation book for the office
Support Operator
Atrium Health
11.2019 - 07.2020
- Received accolades for going above and beyond the call of duty to help a patient obtain his Medication
- Responded to incoming calls, codes, alarms, and pages
- Contacted and transfer calls to appropriate personnel as indicated by the situation
- Answered incoming calls at a fast-paced, busy call center
- Issued patient phone numbers, conditions, and general information in accordance to HIPAA guidelines
- Assisted in maintaining log books and other documents and forms
Claims Adjuster
Geico
09.2015 - 08.2016
- Was quickly promoted to TCR1 in order to handle more difficult cases
- Having a deep understanding of insurance policies, including coverage limits, exclusions, and deductibles
- Well versed in relevant laws and regulations
- Strong analytical and problem-solving abilities to enable and interpret complex information, access liability, and negotiate settlements
- Investigate, evaluate, and settle insurance claims made by policyholders
- Navigate the legal aspects of claims processing
- Ensure claims are not fraudulent
Education
Florida School of Massage
01.2006
High School Diploma -
Lake Region
01-2005
Skills
- Problem Solving
- Team Player
- Highly Motivated
- Communication Skills
- Organization
Certification
Accredited Claims Adjuster Certification
Geico
2015-2016
Timeline
Receptionist
Carolina Pets Animal Hospital
07.2020 - Current
Support Operator
Atrium Health
11.2019 - 07.2020
Claims Adjuster
Geico
09.2015 - 08.2016
Accredited Claims Adjuster Certification
Geico
2015-2016
Florida School of Massage
High School Diploma -
Lake Region
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