Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Bell

Madison

Summary

Dynamic server with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and satisfaction through attentive service in high-volume settings. Adept at cash handling and team collaboration, consistently achieving positive feedback and fostering a welcoming atmosphere for customers.

Overview

17
17
years of professional experience

Work History

Server

Taste and See
Selmer, TN
08.2023 - 04.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server

Bishops Bar and Grill
Madison, AL
03.2021 - 03.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high volume periods without sacrificing attention to detail.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Server

Hunt Club Bar and Grill
Madison, AL
09.2016 - 05.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Shift Manager

Donatos Pizzeria
Lexington Ky/ Madison Al
05.2008 - 06.2016
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to ensure smooth transitions
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.

Education

Associate Of Applied Science - Nursing

Calhoun Community College
Tanner, AL
05.2012

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Table bussing
  • Tableside etiquette

Timeline

Server

Taste and See
08.2023 - 04.2025

Server

Bishops Bar and Grill
03.2021 - 03.2022

Server

Hunt Club Bar and Grill
09.2016 - 05.2021

Shift Manager

Donatos Pizzeria
05.2008 - 06.2016

Associate Of Applied Science - Nursing

Calhoun Community College

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Jessica Bell