Summary
Overview
Work History
Skills
Assessments Trainings
Timeline
Generic

Jessica Bell

Littleton,CO

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

30
30
years of professional experience

Work History

Customer Service Representative

Orthofi
Denver, Colorado
10.2023 - Current
  • Reviewed and advised on claims and eligibility issues, escalating complex cases as needed.
  • Managed write-offs, refunds, costs, and courtesy adjustments efficiently.
  • Assisted with refinancing contracts and accurate invoice management.
  • Supported Ortho Practices in utilizing Software as a Service program effectively.
  • Conducted thorough reviews of patient contracts to ensure compliance.
  • Collaborated across departments to resolve customer-related issues promptly.

Cash Application Specialist

Sunrun
Denver, CO
09.2021 - 07.2023
  • Facilitated payment verifications and refunds across all departments.
  • Managed unapplied payment receipts through efficient application processes.
  • Resolved authorization holds for failed customer payments in database.
  • Recorded bank finance receipts and refunds for loan customers in Oracle.
  • Processed refunds for deposits from customers who canceled projects.
  • Analyzed aging reports to identify and rectify unapplied payments.

Tier 3 Customer Service Representative

Sunrun
Denver, CO
05.2021 - 09.2021
  • Assisted customers with concerns that require more time and multi department collaboration to resolve.
  • Inbound and outbound supervisor escalation calls and resolution.
  • Assisted Tier 1 with support calls and advised on the best way to handle customer concerns.
  • Created and maintained good relationships with all departments such as Billing, Legal and Field Service to assist in quick and complete resolution for our customers.

Tier 1 Customer Service Representative

Sunrun
Denver, CO
11.2020 - 05.2021
  • Took inbound calls from customers regarding their Solar system Billing and Technical support.
  • Assisted new representatives on the Level Up line to direct them on tools and resources available to handle the call they were on.
  • Worked with our Case Managers on special projects.
  • Reviewed Care stat reporting for accuracy and escalated inaccurate numbers for review.

Customer Service Representative

Enquire Solutions
Denver, CO
01.2020 - 11.2020
  • Handled inbound and outbound communications with customers regarding Senior Living services.
  • Supported approximately 50 Senior Living communities nationwide.
  • Financially qualified customers and coordinated meetings with community directors.

Network Operations Technician

ATNI
Castle Rock, CO
12.2018 - 12.2019
  • Collaborated with management and field operations to optimize project execution.
  • Engaged power companies and circuit providers, minimizing outage time and impact.
  • Facilitated emergency cellular locates by coordinating with law enforcement agencies.
  • Monitored network performance, promptly identifying connectivity issues.

Finance

Comcast
Denver, CO
01.2013 - 12.2018
  • Streamlined onboarding processes for new employees and refined existing procedures.
  • Audited 6,000 to 7,000 line items weekly for business partner billing and finalized invoices for payment.
  • Collaborated with Wells Fargo and Loomis to balance daily deposits from 31 service centers in Colorado and New Mexico.
  • Coordinated with Douglas County and Colorado Springs to ensure timely and accurate home security permitting.

Uplink Station

Comcast
Denver, CO
01.2012 - 12.2012

Network Operations

Comcast
Denver, CO
01.2010 - 12.2011

Dispatch

Comcast
Denver, CO
01.2004 - 12.2009

Customer Service

Comcast
Denver, CO
01.2001 - 12.2003

Confirmation Lead

Comcast
Denver, CO
12.1995 - 12.2000

Skills

  • Leadership training
  • Report development
  • Process improvement
  • Creative problem-solving
  • Microsoft Office Suite
  • Oracle database management
  • Salesforce CRM
  • Google Workspace
  • CRM software proficiency
  • Journal entry management
  • General ledger oversight
  • Payment processing
  • Software as a Service (SaaS)
  • Invoice management
  • Contract analysis
  • Issue resolution strategies
  • Financial reporting and analysis
  • Time management skills
  • Attention to detail
  • Customer education initiatives
  • Multitasking and organization skills
  • Customer service excellence
  • Email correspondence management
  • Call escalation procedures
  • Inbound and outbound communication

Assessments Trainings

  • Leadership & Management training, 2018
  • Customer focus & orientation, Proficient, 2023
  • Responding to customer situations with sensitivity, Proficient, 2023
  • Call center customer service, Proficient, 2023
  • Demonstrating customer service skills in a call center setting, Proficient, 2023
  • Customer service, Proficient, 2023
  • Identifying and resolving common customer issues, Proficient, 2023
  • Attention to detail, Proficient, 2023
  • Identifying differences in materials, following instructions, and detecting details among distracting information, Proficient, 2023
  • Basic computer skills, Proficient, 2023
  • Performing basic computer operations and troubleshooting common problems, Proficient, 2023

Timeline

Customer Service Representative

Orthofi
10.2023 - Current

Cash Application Specialist

Sunrun
09.2021 - 07.2023

Tier 3 Customer Service Representative

Sunrun
05.2021 - 09.2021

Tier 1 Customer Service Representative

Sunrun
11.2020 - 05.2021

Customer Service Representative

Enquire Solutions
01.2020 - 11.2020

Network Operations Technician

ATNI
12.2018 - 12.2019

Finance

Comcast
01.2013 - 12.2018

Uplink Station

Comcast
01.2012 - 12.2012

Network Operations

Comcast
01.2010 - 12.2011

Dispatch

Comcast
01.2004 - 12.2009

Customer Service

Comcast
01.2001 - 12.2003

Confirmation Lead

Comcast
12.1995 - 12.2000

Similar Profiles

CREATE PROFILE
Jessica Bell