Jessica Beltran

• Performs complex calendar management support for multiple professionals in Neurology & Neuropsychology.
• Provides operational, financial, and physician support.
• Arranges and schedules meetings, including conference calls and seminars, for internal team members.
• Arranges and schedules interviews and makes travel arrangements for providers.
• Provides communication support, including creating and reviewing power point presentations as directed, taking notes/meeting minutes, creating flyers as prescribed, and creating correspondence.
• Provides patient scheduling, i.e. Clinic and/or surgery scheduling (50% or less of total time).
• Provides a high level of customer service support and assistance to patients, families, physicians and other internal/external customers.
• Supports a variety of departmental projects, as needed.
• Supports office management functions such as, setting up and maintaining files, receiving and referring inbound calls and ordering supplies.
• Receives inbound and/or places outbound patient calls in order to schedule appointments and to route calls as appropriate.
• Performs reception duties utilizing various systems including telephone, fax machine, mail services, email and copy services.
• Performs data entry and tracking functions.
• Supports patient safety by adhering to all infection control policies and safety guidelines.
• Utilizes and remains up-to-date with department office operations and established policies and procedures.

• Answer incoming bound calls for 9 specialties.
• Registration and scheduling appointments through Epic.
• Use iRave insurance verification.
• Train new employees.
• Quality Assurance
• Handle 4 individual work-queues: Rheumatology, Pre-op, Nephrology and Allergy/Immunology.
• Work closely with management.
• Cornerstone training.
• Attended and participated staff meetings and training seminars.
• Assisted parents with appointment scheduling and transportation arrangements to maintain treatment plans.
• Reduced barriers to service access for families through diligent outreach efforts, connecting them with appropriate resources.

• Scheduled appointments to facilitate treatment plan.
• Adaptability to remote work and in office assistance when needed.
• Worked closely with nursing staff, outside scheduling and doctors to maintain effective productivity.
• Navicare system, Centricity, Outlook, IKnowMed Gen 2.
• Organized and maintained orders in queues.
• Scheduled for MD, two PA's, and labs.
• Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
• Verified patient availability during appointment scheduling process to reduce reschedules and cancellations
• Answered over 30 telephone calls per day to handle rescheduled, missed and reassigned visit requests.
• Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
• Respected patients by recognizing rights and maintaining confidentiality.

• Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
• Attended meetings, seminars and workshops to enhance knowledge of all administrative duties such as scheduling, insurance verification, front office duties, answering phones, new patient scheduling, and medical records.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
• Trained all of HCA/HealthOne facilities with Administrative duties, new technologies, protocols and procedures throughout Denver Metro Area.
• Worked closely with managers, doctors and clinical staff.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• Greeted patients and visitors in courteous friendly manner.
• Screen calls, arranged appointments and referrals.
• Performed insurance verifications, collected copays, deductibles and previous balances.
• Chart prepped, new patient paperwork.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Scheduled for 4 doctors. Labs/office visit, surgeries, and imaging.

Restocked supplies and placed purchase orders to maintain adequate stock levels.

• Managed Access databases converting complex data into easy-to-interpret data.
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
• Organized weekly staff meetings and logged minutes for corporate records.
• Executed record filing system to improve document organization and management.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Coordinated travel arrangements by booking airfare, hotel and ground transportation.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Scheduled office meetings and client appointments for staff teams.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.

• Counted registers and cleaned and secured shop at end of shift.
• Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
• Developed professional relationships to improve retention of key customers.
• Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
• Established and maintained long-range plans for quality assurance.
• Established team priorities, maintained schedules and monitored performance.
• Assisted manager with scheduling, interviewing and other administrative tasks associated with successfully running store