Jessica Bencosme
New Windsor
Summary
Dedicated Patient Access Coordinator at New York Presbyterian Hudson Valley Hospital, skilled in HIPAA compliance, insurance verification, authorization, registration, and proven ability to enhance patient experience through extensive medical services background and strong work ethic. Recognized for teamwork, reliability and dedication, ensuring seamless care coordination for all patients. Maintains highest standard and known for commitment to excellence.
Overview
20
20
years of professional experience
Work History
Patient Access Coordinator
New York Presbyterian Hudson Valley Hospital
04.2015 - Current
- Greeted and assisted patients with check-in procedures.
- Managed inbound, outbound, and general inquiries by phone professionally.
- Scheduling requests and appointment confirmations
- Verified patient insurance eligibility and entered plan information into system.
- Obtained authorization for procedures and out of network insurance plans
- Obtained and organized medical records for continuity of care
- Facilitated smooth registration process by preregistering patients, providing clear instructions of process, and answering their inquiries promptly to reduce wait times
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Reduced errors in billing processes by reviewing and verifying patient demographics and insurance information.
- Communicated with other departments to schedule diagnostic testing and other provider appointments
- Collaborated with clinical team for patient care coordination
- Assisted staff training on processes and other office duties
- Provided compassionate care to patient and their families during difficult times, helping address concerns, and offering assistance as needed.
- Collected monies for balances due and provided financial assistance information
ER Registrar
New York Presbyterian Hudson Valley Hospital
09.2009 - Current
- Greeted and interacted with patients to provide information and answer questions for check in procedures in emergency room.
- Accurately identify and register patients for walk in emergencies and arrival by ambulance.
- Initiated triage processes and informed medical staff to ensure timely treatment for critically ill patients.
- Verified patient demographic information and input accurately into system.
- Obtained insurance information and verified eligibility.
- Obtained monies for emergency services.
- Scanned government issued identification, insurance cards, and other paperwork as needed.
- Ensured all consents were signed and/or documented appropriately.
- Contributed to a positive work environment by providing support and assistance to colleagues during peak times and staff shortages.
- Stayed calm under pressure to successfully deal with patients and family members.
- Provided excellent customer service to patients and medical staff.
Accounting Associate
Walmart
02.2005 - 02.2010
- Required to reset all cash registers and bags daily.
- Reconciled account balances, processed cash fund accurately, and reported into computer system.
- Addressed and resolved complex and unexpected variances
- Maintained daily scheduled routine.
- Handled customer relations in a timely and helpful manner in regards to bad checks, double charges, and chargebacks.
- Accurately log and confirm bank deposits with armored car services.
- Worked closely with management and loss prevention department involving research for monetary overages and shortages.
- Provided exceptional customer service to associates and customers to address any financial matters in a timely manner.
Education
No Degree - Social Science
Orange County Community College
Middletown, NYNo Degree - Social Science
Kaplan University
Davenport, IAGED -
Newburgh Free Academy
Newburgh06-2004
Skills
- HIPAA compliance
- Multitasking, strong organization, task prioritization
- Patient registration and scheduling
- Insurance verification and authorization
- Patient identity verification
- Friendly and outgoing
- Patient documentation
- Excellent communication
- Punctual and hardworking
- Teamwork
- Reliability and dedication
Timeline
Patient Access Coordinator
New York Presbyterian Hudson Valley Hospital
04.2015 - Current
ER Registrar
New York Presbyterian Hudson Valley Hospital
09.2009 - Current
Accounting Associate
Walmart
02.2005 - 02.2010
No Degree - Social Science
Orange County Community College
No Degree - Social Science
Kaplan University
GED -
Newburgh Free Academy
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