Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Bennett

Dunedin,FL

Summary

Detail-oriented individual with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Transport Coordinator- ADMIN

Access2Care
01.2023 - Current
  • Coordinate with vendors via ProvReturns. Track and communicate with Network advising of vendor returns.
  • Communicate effectively through telephone, e-mail and chat.
  • Comply with HIPAA guidelines
  • Established strong relationships with vendors, resulting in positive feedback.
  • Data Verification.
  • Management of a variety of systems.
  • Build trips via FlexNet email.
  • Communicate with Health Plans to verify eligibility and benefits via Manual form system.
  • Utilize MS Office, MS Outlook, and MS Excel.
  • Worked closely with personnel, customers, and contractors to resolve problems.
  • Recommended measures to improve production methods for team operations and productivity.
  • Maintained compliance with all applicable laws and regulations, reducing the risk of fines or penalties for the company.

Dispatch/Specialty Transportation Coordinator

Access2Care
09.2022 - 12.2022
  • High volume of inbound/outbound calls.
  • Resolved customer issues related to transport efficiently while maintaining high levels of satisfaction throughout the resolution process.
  • Worked with service providers to resolve issues and correct delays.
  • Proactively identified potential risks in operations.
  • Coordinate with vendors/transport companies to secure trips.
  • Enhanced customer satisfaction by resolving transportation issues promptly and maintaining open communication lines.

MSC/CSR

Access2Care
05.2021 - 09.2022
  • High volume of inbound and outbound calls.
  • First point of contact for scheduling non-emergency medical transportation trips for Medicare and Medicaid members as efficiently as possible.
  • Notate accounts and trips to show detailed information based on member needs.
  • Comply with health plan protocols.
  • Assist members in a warm, professional and empathetic manner.
  • High customer satisfaction rating with quick response times, while assisting 60+ members a day.
  • Acknowledge complaints with empathy and address concerns.


Customer Service Representative

Centene
11.2018 - 04.2019
  • Ensures delivery of outstanding customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
  • First point of customer contact for general inquiries such as pricing, products, scheduling etc.
  • Builds and maintain business relationship with clients by providing prompt and accurate service to promote customer loyalty.
  • Multitasking with incoming/outgoing phone calls, entering data in a timely and accurate manner, taking payment, and working with other departments.

ITS Field Technician

Transcore
10.2010 - 01.2017
  • Researched and identified solutions to technical problems.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Optimized server efficiency by conducting regular maintenance checks and updating software as needed.
  • Installed, configured and maintained computer systems and network connections.
  • Maintain functionality of DMS sign equipment in the field.
  • Maintain power and communication at sites.
  • Monitor vehicle status and report issues to supervisor.
  • Adhered to all state and DOT regulations in vehicle operations.
  • Proven ability to prioritize multiple data entry tasks to meet the company's goals.
  • 1 year of work from home data entry experience Skills/ Experience.
  • Monitored system performance to identify potential issues.
  • Contributed to company growth by identifying opportunities for system improvements and recommending appropriate technology upgrades.
  • Tested new software and hardware prior to deployment.
  • Diagnosed and troubleshot hardware and software issues.

Data Entry

Transcore
07.2010 - 10.2010
  • Enter data into system in a timely and accurate manner per work instructions/order.
  • Verify the accuracy of data submitted from field.
  • Make corrections where required to ensure clear and precise records.
  • Maintain confidentiality of all information accessed and submitted.

Office Assistant

Lewis Insurance
07.2007 - 11.2008
  • Reduced operational costs through effective inventory management.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Maintained a clean reception area, including lounge and associated areas.
  • Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
  • Screened all visitors and directed them to the correct employee or office.

Education

GED -

Rayville High School
Rayville, La

Skills

  • Team Collaboration
  • Interpersonal Skills
  • Analytical Skills
  • Documentation Handling
  • Multitasking
  • Adaptability and Flexibility
  • Continuous Improvement
  • Reliability
  • Time Management
  • Organizational Skills
  • Effective Communication
  • Self Motivation

Timeline

Transport Coordinator- ADMIN

Access2Care
01.2023 - Current

Dispatch/Specialty Transportation Coordinator

Access2Care
09.2022 - 12.2022

MSC/CSR

Access2Care
05.2021 - 09.2022

Customer Service Representative

Centene
11.2018 - 04.2019

ITS Field Technician

Transcore
10.2010 - 01.2017

Data Entry

Transcore
07.2010 - 10.2010

Office Assistant

Lewis Insurance
07.2007 - 11.2008

GED -

Rayville High School

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