JESSICA BENNETT
Henderson,NV
Summary
Dynamic professional with over 14 years of expertise in office management and consultancy, specializing in designing and enhancing customer experiences. Proven track record of driving initiatives that significantly boost user engagement and satisfaction while fostering team collaboration to achieve outstanding results. Adept at navigating complex challenges with reliability and adaptability, leveraging excellent communication and analytical skills to deliver impactful solutions. Committed to contributing to an organization that values growth and advancement opportunities.
Overview
23
23
years of professional experience
Work History
Customer Experience Consultant Level 1, 2
CarMax
Henderson , Nevada
01.2022 - 01.2024
- Fielding inbound customer calls. Directing, containing, or assisting customer with excellent customer service. Providing product knowledge and company policy information. Making customer tailored recommendations for next best steps. Gathered and did verification of customer information.
- Reviewed and analyzed stipulations, such as government identification, state issued vehicle titles, and state registration for fraud Contacted third party lenders to obtain payoff statements and instructions. Assisted customers with follow up and corrections on resubmission of stipulations. All positions held were remote.
Office Manager, A/P-A/R, Dispatcher
Marks Auto Glass Service
01.2001 - 01.2015
- Hired, trained and developed office employees. Supervised employee conduct and development. Held oversight of office inventory, activities, requisitions. Developed and wrote standard operating procedures for all administrative staff. Resolved customer conflict and customer satisfaction issues.
- Processed incoming payments using Quickbooks. Prepared monthly profit and loss reports. Created customer monthly statements. Reconciled all vendor accounts before payment. Tracked and recorded expenses and accounts to keep accurate, current and compliant financial records.
Education
High School Diploma -
El Cajon Valley High School
El Cajon, CASkills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Team leadership
- Active listening
- Adaptability and flexibility
- Client relationship management
- Professionalism
- Data collection
- Strategic thinking
Timeline
Customer Experience Consultant Level 1, 2
CarMax
01.2022 - 01.2024
Office Manager, A/P-A/R, Dispatcher
Marks Auto Glass Service
01.2001 - 01.2015
High School Diploma -
El Cajon Valley High School