Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Bentley

Fort Worth

Summary

Dynamic Payroll & Systems Manager with extensive experience at NCH Corporation, excelling in payroll administration and compliance. Proven track record in leading teams and managing Dayforce and Oracle HCM solutions, enhancing operational efficiency. Adept at client relationship management and analytical thinking, driving successful outcomes in complex payroll environments.

Overview

20
20
years of professional experience

Work History

Payroll & Systems Manager

NCH Corporation
Irving
02.2015 - Current
  • Compile, audit, and process payrolls for over 2,000 employees across 50 states using Dayforce and Oracle HCM.
  • Manage a team of 2 Payroll Analysts and 1 Payroll Tax Analyst to ensure efficient operations.
  • Communicate effectively with employees and executives regarding software access, taxation inquiries, and pay cycles.
  • Coordinate with IT to maintain payroll system security, accuracy, and performance through regular updates.
  • Create, audit, and maintain earning, deduction, and tax elements for precise reporting to stakeholders.
  • Serve as Payroll/HR subject matter expert on projects such as system implementations, upgrades and new process development.
  • Administer and audit active garnishments for compliance with legal regulations at all levels.
  • Process specialty payrolls including non-qualified deferred compensation and retiree reimbursement payments.

Client Services Supervisor

Paychex, Inc.
06.2012 - 01.2015
  • Managed team of 7-12 Payroll Specialists and Client Service Representatives to achieve statistical goals while adhering to company policies and governmental standards.
    Collaborated in designing and implementing branch policies and procedures to enhance operational efficiency.
    Conducted performance appraisals and delivered constructive feedback to team members.
    De-escalated client issues, providing effective resolutions for both clients and internal partners.
    Trained new employees on company protocols and best practices to ensure smooth onboarding.
    Oversaw daily management activities, including service observations, one-on-one meetings, and administering rewards and disciplinary actions.

Client Service Representative - Major Market Services

Paychex, Inc.
02.2010 - 06.2012
  • Facilitated accurate payroll processing by serving as a key resource for clients.
    Engaged with clients through telephone and email to answer queries promptly.
    Clarified complex tax laws, addressing frequent changes effectively.
    Resolved technical software questions from clients with expertise.
    Completed filing and amendments of quarterly and annual payroll tax returns.
    Supported clients in adhering to IRS and state legal guidelines on payroll policies.
    Guided new employees through mentorship to enhance job performance.

New Client Specialist

Paychex, Inc.
02.2008 - 02.2010
  • Reviewed and entered new client data, employee records, and year-to-date wages into payroll systems.
    Audited and balanced year-to-date payroll history to ensure record accuracy during processor transition.
    Collaborated with sales team to gather essential information for new client setup.
    Conducted introductory calls with clients to explain purchased products and services.
    Trained clients on payroll processing procedures to enhance understanding and compliance.
    Prepared and distributed client mailings to maintain communication.
    Executed filing tasks and supported various office duties as required.

Payroll Specialist

Paychex, Inc.
03.2006 - 02.2008
  • Executed Leadership Evaluation and Appraisal Program (LEAP) to strengthen leadership capabilities.
    Served as Wellness Champion, driving national wellness initiatives at local branch.
    Developed and delivered training programs for peer development.
    Analyzed client portfolios and industry trends as Field Agent for Corporate Risk Management to prevent financial risks.

Education

MBA - Project Management

Florida Institute of Technology
Melbourne, FL

Certified Payroll Professional -

American Payroll Association
San Antonio, TX

Bachelors of Business Administration -

Dakota State University
Madison, SD

Skills

  • Payroll administration and compliance
  • Oracle HCM expertise
  • System implementation and integration
  • Tax reporting and analysis
  • Client relationship management
  • Dayforce proficiency
  • Team leadership
  • Process improvement
  • Effective communication
  • Analytical thinking
  • Microsoft Office proficiency
  • Project leadership
  • Data analysis

Timeline

Payroll & Systems Manager

NCH Corporation
02.2015 - Current

Client Services Supervisor

Paychex, Inc.
06.2012 - 01.2015

Client Service Representative - Major Market Services

Paychex, Inc.
02.2010 - 06.2012

New Client Specialist

Paychex, Inc.
02.2008 - 02.2010

Payroll Specialist

Paychex, Inc.
03.2006 - 02.2008

MBA - Project Management

Florida Institute of Technology

Certified Payroll Professional -

American Payroll Association

Bachelors of Business Administration -

Dakota State University

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Jessica Bentley