Jessica Berg
Redmond,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Wellness Manager
Mercurys Coffee Co.
07.2019 - 07.2024
- Published a monthly visually appealing newsletter highlighting employee accomplishments, birthdays and milestones.
- Plan and executed quarterly wellness activities offering incentives.
- Supported leadership in developing their skills through mentorship and collaboration meetings.
- Coached 15 managers how to build and motivate highly effective teams.
Marketing Manager
Hot Yoga Inc
01.2016 - 02.2018
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
Director or Education & Talent Acquisition
Mercurys Coffee Co.
06.2014 - 07.2016
- Ran hiring ads, phone screenings, in-person interviews.
- Scheduled and conducted group new hire training.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Standardized company procedures through the creation of detailed guidelines, promoting consistency across all the company.
General Manager
Mercurys Coffee Co.
07.2006 - 07.2014
- Developed employee reviews, training, schedules, and leadership training.
- Cultivated strong relationships with baristas, vendors, and managers to ensure long-term success and loyalty.
- Streamlined onboarding processes for new hires, reducing time-to-full productivity.
- Ensured compliance with industry best practices and standards, contributing to a strong reputation for quality and reliability among clients.
- Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.
Education
10x Marketing
Cardone UniversityBusiness Coach Certificate
Expertrating.comPsychology of Leadership
ECornell
2019
Skills
- Customer service-focused
- Exceptional oral and written communication skills
- Relationship Building
- Public Speaking
- Vendor Management
- Complaint Handling
- Social Media
- Team Collaboration
Timeline
Wellness Manager
Mercurys Coffee Co.
07.2019 - 07.2024
Marketing Manager
Hot Yoga Inc
01.2016 - 02.2018
Director or Education & Talent Acquisition
Mercurys Coffee Co.
06.2014 - 07.2016
General Manager
Mercurys Coffee Co.
07.2006 - 07.2014
10x Marketing
Business Coach Certificate
Psychology of Leadership
ECornell
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