Self-driven retail store manager with dynamic relationship-building skills.Able to multitask flawlessly and has a keen nature for organization.
Increased monthly sales by 5% the first year as the purchaser. The store was voted one of the top 5 kids clothing stores in Greenville through the “Best of” awards competition under my management and inventory purchasing. Created successful promotional sales days. Created successful events within the store and community.
Overview
13
13
years of professional experience
Work History
Online Sales Manager
The Dream Center
10.2022 - 04.2023
Curated items to sell online from our 4 brick and mortar stores.
Listed items online on our Shopify store to sell.
Responded to internet inquiries and phone calls in timely matter.
Implemented systems and procedures to increase sales.
Facilitated business by implementing practical networking techniques.
Built relationships with customers and community to establish long-term business growth.
Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Optimized product listings for search engines to increase visibility and drive traffic to listings.
Retail Store Manager
Whippersnappers Kids & Maternity Resale Boutique
03.2018 - 08.2022
Managed online sales via Shopify, Fb, Instagram and our company website.
Hired and trained new employees.
Coordinate and facilitate seasonal switchover.
Respond to social media comments and messages.
Assisted with Facebook live sales.
Created social media content.
Purchased new products and oversaw inventory stocking and availability.
Created clear, precise and properly detailed product information on company website.
Created inviting environment for customers by maintaining store organization and cleanliness.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Managed efficient cash register operations.
Handled day-to-day accounting processes to drive financial accuracy.
Developed creative themes for events and created related activities to engage attendees.
Engaged in friendly conversation with customer to better uncover individual needs.
Office Administrative Assistant
N.I.D.S Training Center
07.2010 - 05.2017
Responded to inquiries from callers seeking information.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Provided clerical support to company employees by copying, faxing, and filing documents.
Maintained office supplies inventory by checking stock and ordering new supplies.
Set up conference rooms, technology, and materials to facilitate meetings.
Managed filing system, entered data and completed other clerical tasks.
Verified student grades, attendance and schedules.
Coordinated staff and student activities to promote a safe and productive learning environment.
Education
Associate's degree - Counseling
Greenville Technical College
Greenville, SC
Skills
Assistant Manager/Manager Experience
Inventory Control
Pricing
Social Media Management
POS Inventory System Operation
Trade-In Management
Shipping and Receiving Oversight
Social Media Content Creation
Maintaining Clean Work Areas
Merchandising
Office Operations
Store Displays
Product or Service Expertise
Search Engine Marketing
Customer Service and Assistance
Effective Scheduling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Online Sales Manager
The Dream Center
10.2022 - 04.2023
Retail Store Manager
Whippersnappers Kids & Maternity Resale Boutique
03.2018 - 08.2022
Office Administrative Assistant
N.I.D.S Training Center
07.2010 - 05.2017
Associate's degree - Counseling
Greenville Technical College
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