Jessica Bernal
Hutto,TX
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
4
4
years of professional experience
Work History
Operations Manager
Action Behavior Center
01.2023 - Current
- Achievements/Tasks
- Achieve key performance indicators (KPIs) such as Retention, NPA (New Patient Acquisition), and Adherence to Medical Necessity, consistently meeting or exceeding monthly goals.
- Collaborate cross-functionally with technical, and administrative teams to coordinate delivery schedules, resource allocation, and execution plans.
- Enhance client relationships by ensuring user needs are met and providing consistent updates on service progress.
- Maintain accurate operational data and administrative records to ensure compliance and support efficient service execution.
Facility Operations Manager
Training Wheels ABA
04.2022 - 01.2023
- Achievements/Tasks
- Directed recruitment and interview processes, ensuring the hiring of qualified, committed professionals to maintain high clinical standards.
- Managed new-hire onboarding and training, ensuring alignment with clinic policies and ABA standards.
- Ensured billing processes were efficiently executed, reducing claim denials and accelerating reimbursements.
- Investigate and proactively identify issues, ensuring timely resolution and clear communication.
Clinic Manager
First Leap Pediatric Therapy
09.2021 - 04.2022
- Achievements/Tasks
- Managed the day-to-day operations of the ABA, Speech, and Occupational Therapy programs, ensuring efficient service delivery and regulatory compliance.
- Coordinated client onboarding and conducted facility tours, enhancing client comfort and satisfaction while fostering trust in the clinic's services.
- Fostered a positive team environment by developing strong relationships with clinicians promoting open communication, and ensuring collaboration.
Education
B.S - Kinesiology
Sam Houston State University
05-2020
Skills
- Performance management
- Cross-functional collaboration
- Client relationship management
- Operational compliance
Accomplishments
- Operator of the Quarter 2024 : Awarded for outstanding leadership and operational performance in the Austin region.
- Core Value of Learning - 2024: Recognized for actively seeking professional growth and incorporating feedback to improve clinic performance.
- Regional Retention Award 2024: Honored for creating a supportive, communicative work environment that boosted staff morale and retention.
- Successful Branch Launch of a new facility 2022
Timeline
Operations Manager
Action Behavior Center
01.2023 - Current
Facility Operations Manager
Training Wheels ABA
04.2022 - 01.2023
Clinic Manager
First Leap Pediatric Therapy
09.2021 - 04.2022
B.S - Kinesiology
Sam Houston State University