Jessica Berry
Forth Worth,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Pursues opportunities to learn new skills and contribute to group success.
Overview
12
12
years of professional experience
Work History
Sales Representative
Sleep Number Corporation
06.2023 - Current
- Consistently meeting sales quotas
- Demonstrating a wide variety of show floor products to determine customer needs
- Overcoming customer's concerns and objections leading to consistently closing sales and leaving customers satisfied with their sleep solutions
- Presenting multiple monthly payment options in a clear knowledgeable fashion that best support customer's interests, while assisting with credit applications and financial processes
- Generating leads via cold calling, following up web leads, email and Podium outreach
- Troubleshooting and working with systems such as Power Bi, Oracle, Indigo, Siebel, Podium, Excel, Outlook and spreadsheets including inventory logs and presenting monthly sales quotas to directors
Technology Field Sales Expert
Enjoy Technologies
06.2021 - 04.2023
- Consistently achieved all sales quotas. Ranking in the top 5% of regional sales executives every quarter
- Outbound customer sales and service for AT&T products and services, helping customers setup new devices, transfer of data/services and troubleshooting systems
- Using a consultative approach, help identify business challenges/risk and design tailored solutions that deliver measurable positive outcomes
- Developed and maintained a healthy opportunity pipeline to ensure future success while developing relationships with clients and delivering high levels of client care
- Training of team members on software, equipment, computer usage and selling to customers in their homes/place of business
- Management and certification of sales representatives to enhance sales growth and service levels
New Car Sales Representative
Kia Corporation
06.2014 - 06.2016
- Consistently achieved sales quotas. Ranking in the top 20% of dealership sales executives most months
- Built strong rapport with customers while presenting new vehicles
- Presented the breakdown of financial options, credit score analysis and finalization of the sale
- Addressed customer's questions regarding the financial process
Customer Service and Sales Representative
Big Sky Trading
06.2012 - 05.2014
- Managed inbound and outbound customer sales and services which included information and questions about product and services
- Trade shows: Set up and sales, educating customers about products and services
- Social medial management
- Photography of products
Education
Certified OKC Notary Public
NNA RON Certificate
Oklahoma City, OKGCSEs Media / Event Planning / Communications
City of Bristol College
Bristol, United KingdomA Levels/Journalism/Creative Writing
St Brendans College
Bristol, United KingdomSkills
- Growth mindset
- Cold-calling
- Lead Generation
- Meeting Sales Goals
- Adaptable and Flexible
- Sales expertise
- Customer Service
- Customer Needs Assessment
- Negotiation Tactics
- Team Leader
- Relationship selling
Timeline
Sales Representative
Sleep Number Corporation
06.2023 - Current
Technology Field Sales Expert
Enjoy Technologies
06.2021 - 04.2023
New Car Sales Representative
Kia Corporation
06.2014 - 06.2016
Customer Service and Sales Representative
Big Sky Trading
06.2012 - 05.2014
Certified OKC Notary Public
NNA RON Certificate
GCSEs Media / Event Planning / Communications
City of Bristol College
A Levels/Journalism/Creative Writing
St Brendans College