Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Jessica Bertoa

Stockholm

Summary

Motivated and adaptable professional with a strong foundation in problem-solving, team leadership, and customer service. Known for staying calm under pressure and maintaining a compassionate, solution-focused approach in fast-paced environments. Quick to learn, highly dependable, and experienced in working with diverse individuals. Brings a detail-oriented mindset and a drive to exceed expectations — ready to support daily operations, team development, and customer satisfaction

Overview

21
21
years of professional experience

Work History

Small Business Owner

Bertoa Enterprises LLC
11.2019 - Current
  • Built and managed a successful electrical contracting business known for delivering outstanding customer service, competitive pricing, and reliable results.
  • Identified market opportunities and developed business strategies to drive growth and maintain a strong local reputation.
  • Created and executed detailed business plans, set operational goals, and oversaw daily business functions.
  • Managed all financial operations including budgeting, forecasting, expense tracking, and cash flow analysis.
  • Solved complex challenges through creative thinking and data-informed decision-making.
  • Adapted to changing market conditions and overcame obstacles with resilience, flexibility, and a strong work ethic.
  • Maintained strong client relationships through clear communication, transparency, and a customer-first approach — contributing to long-term loyalty and repeat business.

Technical Support Specialist

Logicom USA
09.2023 - 01.2025
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Walked individuals through basic troubleshooting tasks.
  • Recorded and maintained relevant notes for each client and work order.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Caregiver

Family Leave
12.2011 - 11.2019
  • Led and coordinated care for a large household, demonstrating strong leadership, organizational, and multitasking abilities essential for managing diverse teams.
  • Delivered empathetic, customer-focused support, ensuring the emotional well-being and satisfaction of family members in a fast-paced, high-pressure environment.
  • Mediated conflicts and facilitated effective communication, honing skills in conflict resolution and relationship management.
  • Developed and maintained complex schedules, prioritizing tasks to optimize time management and meet critical deadlines consistently.
  • Exercised sound judgment and problem-solving skills, adapting quickly to changing situations and needs.
  • Built rapport and trust with individuals from diverse backgrounds, enhancing collaboration and teamwork.

Lead Supervisor

Delaware Cleaning Company LLC
08.2004 - 12.2011
  • Supervised two teams of five employees, managing all employee and client scheduling to ensure efficient service delivery.
  • Negotiated contracts and maintained strong relationships with clients primarily in the construction industry, contributing to steady business growth.
  • Managed inventory control and regularly assessed operational needs to optimize resources and reduce costs.
  • Demonstrated strong project management skills by planning, organizing, and coordinating teams and resources to meet client deadlines and quality standards.
  • Developed excellent verbal and written communication skills, facilitating teamwork, client relations, and successful business negotiations.
  • Delivered exceptional customer service, maintaining high client satisfaction and fostering long-term business partnerships.

Education

Cybersecurity Certification -

New Jersey Institute of Technology
Newark, New Jersey
10.2023

Skills

  • Team Leadership & Staff Supervision
  • Customer Service Excellence & Conflict Resolution
  • Retail Operations Management
  • Inventory Control & Loss Prevention Awareness
  • Sales Floor Oversight & Merchandising Support
  • Scheduling & Shift Planning
  • Cash Handling & Basic Accounting Oversight
  • Vendor & Supply Coordination
  • Performance Monitoring & Staff Coaching
  • Reporting, Documentation & Daily Log Maintenance
  • Time Management & Prioritization
  • Adaptability in Fast-Paced Environments
  • Strong Verbal & Written Communication
  • Problem Solving Under Pressure
  • Commitment to Store Cleanliness, Safety & Brand Standards

Timeline

Technical Support Specialist

Logicom USA
09.2023 - 01.2025

Small Business Owner

Bertoa Enterprises LLC
11.2019 - Current

Caregiver

Family Leave
12.2011 - 11.2019

Lead Supervisor

Delaware Cleaning Company LLC
08.2004 - 12.2011

Cybersecurity Certification -

New Jersey Institute of Technology