Jessica Bertrand

• Supervised the turnover process to ensure that between 35 and 40 residential units were thoroughly prepared for occupancy and adhered to all inspection criteria on a monthly basis. Managed the service request process for a portfolio of 1,134 residential properties, facilitating the completion of more than 250 work orders each month to guarantee prompt and efficient resolution across two neighborhoods. Oversaw emergency work order requests, and monitored technician response times to ensure compliance with established timeframes.
• Engaged in daily communication with both residents and vendors to provide timely updates on work order statuses and appointment schedules, thereby contributing to an increase in resident satisfaction. Facilitated the coordination of appointments between resident occupants and six maintenance technicians on a daily basis, ensuring adherence to scheduled appointments and the prompt fulfillment of maintenance requests.
• Ensured the completion of all necessary documentation for the turnover process, and promptly submitted it to the appropriate Army counterparts for final inspection. Additionally, I maintained effective communication with various internal teams regarding the pass/fail status of the homes.
• Ensured all proper mold and asbestos documents were completed and handled based on the company’s standard operating process. Ensured the meticulous completion and management of all requisite mold and asbestos documentation, in strict accordance with the organization’s standard operating procedures.
• Assisted in ordering new appliances and any other parts needed to complete maintenance.

request. Additionally, I coordinated the pickup and installation between the occupied residents and the technician.

• Facilitated the coordination of resident relocations due to work orders and diligently

Communicated all updates to the residents, management, and the Army.

Developed and implemented spreadsheets tailored for diverse internal and external use.

• Facilitated the creation and closure of purchase orders while verifying the accuracy of.

Invoices to enhance operational efficiency.

• Managed and maintained patient medical records for cardiology patients, ensuring accuracy, confidentiality, and compliance with HIPAA regulations.
• Processed and updated patient information, lab results, and treatment histories in electronic health record systems, improving access and retrieval times.
• Collaborated with medical staff to ensure timely and accurate documentation of patient encounters, supporting efficient care delivery and record-keeping.

• Managed personnel records for over 400 soldiers, tracking assignments, and ensuring that soldiers are placed in appropriate roles based on their skills, experience, and qualifications. This includes managing promotions, transfers, and reassignment requests.
• Processed and coordinated personnel actions monthly, including promotions, awards, and leave requests, supporting mission readiness and soldier welfare.
• Provided general administrative support to the battalion, handling paperwork, filing, and maintaining documentation for personnel files, orders, and other administrative needs.