Jessica Betance
Laredo,TX
Summary
Sales professional with track record in driving sales support and management. Consistently facilitated team collaboration and contributed to high-impact results. Known for adaptability and reliability in dynamic environments. Skilled in strategic planning and client relationship management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Freelance Photographer
Self Employed
Laredo, TX
03.2020 - Current
- Maintained various studio equipment.
- Train assistants on proper use of photography equipment and techniques used in the industry.
- Created artificial light using flashes and reflectors.
- Determined project goals, locations and equipment needs by studying assignments and consulting with clients or advertising staff.
- Coordinated with printing services to produce high-quality prints and photo books for clients.
- Coordinated and completed photoshoots for individuals, families and small groups.
- Managed social media platforms, posting engaging content to increase visibility and client engagement.
Inside Sales Representative
HPOne
Remote
03.2022 - 02.2025
- Achieved repeat business and referrals through personalized services.
- Resolved customer complaints quickly and professionally.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Interviewed prospective clients to obtain data about financial resources and needs.
- Implemented and designed effective marketing strategies to adjust and sell insurance contracts.
Bilingual Sales Representative
Empower brokerage
03.2022 - 01.2023
- I would assist customers with finding the right plan and going over their current benefits
- Direct calls to correct departments
- Inbound and outbound calls
Bilingual Sales Representative and Floor Support for Team
Coverance insurance solutions
, remote
05.2021 - 02.2022
- I would assist customers with finding the right plan and going over their current benefits
- I managed a chat that consisted of new employees with questions regarding specific topics they might not be too familiar with
- Inbound calls
Customer Service Representative
Convergys
Laredo, TX
02.2014 - 03.2021
- Provided primary customer support to internal and external customers in fast-paced environment
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Educated customers on promotions to enhance sales
- Responded to customer requests for products, services and company information
- Leveraged sales expertise to promote mapd plans and capitalized on upsell opportunities
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid wait times
- Inbound and outbound
Medicare Sales Representative
Hello Medicare
Laredo, TX
05.2019 - 12.2020
- Built relationships with clients through active listening and to provide excellent service
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
- Upsold additional products and services after identifying customer needs and requirements
- Inbound calls
Makeup Artist
MAC Cosmetics
Laredo, TX
12.2018 - 01.2020
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client
- Applied makeup in accordance with clothing style
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin
- Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone
- Processed payments by entering sales in register
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
- Recorded notes for future reference, including customer preferences and services delivered
Education
Some College (No Degree) - Law Enforcement And Business
Laredo Community College
Laredo, TXSkills
- Detail-oriented
- strategic planning
- Relationship building
- Effective communication skills
- Program knowledge
- Compassion
- Customer service
- Product expertise
- Sales strategies
- Conflict resolution
Certification
life and health license in multiple states
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
I managed teams of new hires at my time working at Coverance due to my knowledge on medicare products.
Timeline
Inside Sales Representative
HPOne
03.2022 - 02.2025
Bilingual Sales Representative
Empower brokerage
03.2022 - 01.2023
Bilingual Sales Representative and Floor Support for Team
Coverance insurance solutions
05.2021 - 02.2022
Freelance Photographer
Self Employed
03.2020 - Current
Medicare Sales Representative
Hello Medicare
05.2019 - 12.2020
Makeup Artist
MAC Cosmetics
12.2018 - 01.2020
Customer Service Representative
Convergys
02.2014 - 03.2021
Some College (No Degree) - Law Enforcement And Business
Laredo Community College