JESSICA BETTIN

- Tutored individual students in English language skills, focusing on grammar, vocabulary, and conversation practice.

-Adapted teaching methods to accommodate different learning styles and levels of proficiency.

-Received consistently positive feedback from students, leading to a high rate of client retention.

-Responded to customer inquiries and complaints via phone, email, or in person in a timely and professional manner

-Maintained accurate and detailed customer records, including contact information, interactions, and preferences

-Stayed up to date on product and service offerings, policies, and promotions to provide accurate and up-to-date information to customers

-Provided product and service information to customers, including pricing, availability, and features.

-Assisted physicians and nurses with clinical procedures, including taking patient histories, vital signs, and administering medications

-Provided patient care and support, including assisting with activities of daily living, and answering patient questions and concerns

-Prepared exam rooms and equipment for patient visits, and cleaned and restocked rooms after each visit

-Assisted with insurance and billing procedures, including verifying insurance coverage and submitting claims

-Translated patient-physician communication (Spanish and Portuguese).

-Provided administrative support to executives and staff, including scheduling appointments, managing calendars, and coordinating meetings and events

-Answered and directed phone calls, emails, and other correspondence to appropriate personnel

-Prepared and distributed reports, memos, letters, and other documents, both physical and digital

-Managed and maintained office supplies and equipment, including ordering and stocking supplies and scheduling maintenance as needed

-Attended parent-teacher conferences and acted as an official translator between parties to mediate discussions.