Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Betts

Royse City,TX

Summary

Motivated employee with strong work ethic, adaptability, and exceptional interpersonal skills. Thrives on new challenges and excels at working effectively unsupervised. Quick to master new skills and eager to contribute positively to any team or project.

Overview

10
10
years of professional experience

Work History

Pre Hearing Case Manager

Premier Disability Services LLC
11.2024 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Guided individuals through the process of securing Social Security benefits.
  • Exhibited patience and understanding while assisting clients.
  • Fulfilled monthly QA requirements effectively.
  • Executed handling of 200+ calls while maintaining standard call durations.

Customer Operations- Issue Resolution

Molo Solutions (Arcbest Logistics)
06.2022 - 03.2024
  • Worked with accounting and direct customers to recover lost money due to issues in logistic routes
  • Managed customer support effectiveness, ensuring timely response and resolution of customer inquiries
  • Streamlined interaction between clients and internal teams to quicken resolution of issues.
  • Built relationships with customers to encourage repeat business.
  • Facilitated team communication through Slack and Teams.

Executive Assistant - Recruiting Manager

Accelerate Mortgage
02.2020 - 02.2022
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
  • Developed and maintained successful relationships with vendors
  • Organized travel arrangements for executives and new hires
  • Recruited, interviewed and hired employees while working closely with HR
  • Planned and executed events and marketing programs to increase qualified leads
  • Analyzed market trends to identify new opportunities for growth.

Manager

Bennie's
01.2015 - 01.2020
  • Evaluated employee performance regularly through observations and one-on-one meetings for continuous improvement opportunities
  • Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews
  • Increased overall restaurant efficiency by training team members on best practices and ensuring adherence to company policies and procedures
  • Boosted sales performance by marketing materials such as daily specials and bi-weekly events.

Education

Bachelor Of Science -

Moraine Valley Community College
Palos Hills, IL

Skills

  • Operational efficiency
  • Customer Engagement
  • Organization
  • Marketing
  • Microsoft Office
  • Data Analysis
  • Staff Development
  • Inventory Management
  • Analytical Problem Solving
  • Compliance Management

Timeline

Pre Hearing Case Manager

Premier Disability Services LLC
11.2024 - Current

Customer Operations- Issue Resolution

Molo Solutions (Arcbest Logistics)
06.2022 - 03.2024

Executive Assistant - Recruiting Manager

Accelerate Mortgage
02.2020 - 02.2022

Manager

Bennie's
01.2015 - 01.2020

Bachelor Of Science -

Moraine Valley Community College

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Jessica Betts