Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jessica Bheda

Washington,DC

Summary

Objective: Onboarding Coordinator

Solid HR professional and excellent team-player with HR expertise acquired in the private sector business management and complemented with top academic HR background, including: data analysis and metrics, strategic staffing, recruitment, training, performance evaluation, client services skills, excellent communication skills both oral and written, and strong organizational expertise for smooth processing and execution of HR operations process execution. Proficient in office technology, maintaining confidentiality, compliance, making data-driven decisions and fostering positive working relationships in dynamic and fast-paced settings.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Small Business Owner

MELTING MUFFINS
11.2014 - 07.2020
  • Sold 15,000+ baked goods to over 6,500+ customers across 7 years, making net profit equivalent to $13,000 per year.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and client relations.
  • Led team of 8 employees, trained and supervised them to perform client servicing, client relations, inventory management, running promotions, gathering feedback and bakery production.
  • Ensured compliance of employees with established retail policies and procedures, sales, record-keeping practices and safety.
  • Handled employee dissatisfaction and grievances, which enhanced team collaboration and increased overall employee job satisfaction.
  • Performed essential HR functions such as conducting interviews, onboarding and training new hires, managing payroll and, and maintaining employee records.
  • Increased brand awareness by participating in large exhibitions and fairs,
    leading to an average increase in customer base by 30% YoY.
  • Donated 3% of profit and excess bakery products to girls' orphanages and old age homes.

Operational Trainee

ST. REGIS HOTEL AND RESORTS
01.2013 - 11.2013
  • Collaborated as a key member of a 20-member pastry chef team to curate and develop bakery menu as per client needs.
  • Helped organized over 100 high-profile events, accommodating a cumulative guest count of more than 7,000.
  • Exercised meticulous oversight over inventory, ensuring stock management and procurement.
  • Demonstrated steadfast commitment to upholding a secure and hygienic workspace environment following industry standards.

Education

Masters - Human Resources Management

The George Washington University
Washington, DC
05.2023

Bachelors - Commerce

K.P.B Hinduja College of Commerce
Mumbai, India
03.2011

Skills

  • Administrative Skills and Support
  • Interpersonal Communication Skills
  • Client Interfacing and Relation Service
  • Negotiation and Persuasion
  • HR Process Management
  • Confidentiality
  • Leadership
  • Business Planning
  • Counseling Coaching Mentoring
  • Microsoft Office Apps Google Workspace Apps
  • Diversity, Equity and Inclusion
  • Team Player and Collaboration

Languages

English
Hindi
Gujarati

Certification

Certified Relationship Counselor

  • Skills - Active Listening, Empathy, Conflict Resolution, Problem-Solving, Situation Assessment Skills

Timeline

Small Business Owner

MELTING MUFFINS
11.2014 - 07.2020

Operational Trainee

ST. REGIS HOTEL AND RESORTS
01.2013 - 11.2013

Masters - Human Resources Management

The George Washington University

Bachelors - Commerce

K.P.B Hinduja College of Commerce

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Jessica Bheda