Jessica Bickford
Spokane,WA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Domino's Pizza
10.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Service Representative
Guardian Life Insurance Of America
08.2018 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Developed and updated databases to handle customer data.
Security Officer
Allied Universal Security Services
09.2017 - 08.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
Certified Nursing Assistant
The Beacon House
10.2010 - 03.2017
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
Education
Still Attending - Associates Degree
Spokane Community College
Spokane, WASkills
- Business Development Understanding
- Staff Development
- Customer Relations
- Schedule Oversight
- Desktops, Laptops and Mobile Devices
- Staff Supervision
- Team Motivation
- Time Management
- Managing Assets
- Negotiation and Conflict Resolution
- Money Handling
- Policy Updating
- Shift Coverage
- Quality Standards
- Customer Service and Satisfaction
Timeline
Assistant Manager
Domino's Pizza
10.2021 - Current
Customer Service Representative
Guardian Life Insurance Of America
08.2018 - 01.2023
Security Officer
Allied Universal Security Services
09.2017 - 08.2018
Certified Nursing Assistant
The Beacon House
10.2010 - 03.2017
Still Attending - Associates Degree
Spokane Community College
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