Jessica Bickham
Garland,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Committed to providing every customer with a positive and memorable experience. Highly motivated and adaptable, with a strong work ethic and exceptional interpersonal skills. Able to work effectively unsupervised and quickly learn new skills.
Overview
10
10
years of professional experience
Work History
Community Support Specialist | Corporate Position
Greystar Management
Irving, TX
06.2023 - 08.2024
- Managed phone communication and efficiently directed voicemails to appropriate staff.
- Facilitated general office operations by coordinating support.
- Provided guidance to ensure smooth navigation for visitors and suppliers.
- Reviewed and approved vendor invoices.
- Contributed to organizational efforts through effective management of filing systems, data entry tasks, and telephone communication.
- Ensured strong rapport with team members and management.
- Executed various accounting and financial analysis functions
Assistant Community Manager | Forty200
AVENUE 5 Residential
Mesquite, TX
12.2020 - 06.2023
- Developed and maintained detailed records pertaining to organizational spending.
- Managed and organized resident-focused activities.
- Identified potential breaches of lease agreements by tenants.
- Cultivated relationships with stakeholders such as local businesses, government agencies, and community organizations.
- Assisted the Community Manager with administrative tasks based on their needs.
- Conducted comprehensive reviews of documents such as contracts, leases, and permits prior to their submission.
- Facilitated seamless execution of repairs and enhancements through close partnership with maintenance staff.
- Maintained accurate records of residents' monthly rent payments and facilitated timely availability of operating funds through prompt submission of transaction details.
- Updated resident accounts with latest personal information and recent payments.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Managed adherence to federal housing re-certification regulations.
- Month-to-month, delivered progress reports showcasing community metrics and achievements in accordance with desired outcomes.
Leasing Consultant | Tivoli
Sunchase American Management
Dallas, TX
01.2015 - 05.2020
- Coordinated move-in and move-out activities with tenants including inspections of units before occupancy or after vacating.
- Created a database of prospective tenants through cold calling and email campaigns.
- Established strong working relationships with vendors responsible for maintenance services at leased properties.
- Conducted market surveys to determine competitive rates for leasing units.
- Provided administrative support such as filing documents, preparing letters, and scheduling appointments for Leasing Agents.
- Advised tenants on their rights and obligations under the terms of their respective leases.
- Managed customer relationships by providing exceptional service throughout the entire tenancy period.
- Processed applications for prospective tenants by verifying references and conducting background checks.
- Ensured that all leases were signed properly according to company policies and procedures.
- Responded promptly to tenant requests regarding maintenance issues or other concerns.
- Compiled detailed financial reports summarizing current occupancy levels, rental rates and other relevant data.
- Prepared monthly reports on vacancy rates, rental income, and other data related to leasing activity.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Built brand loyalty by delivering stellar leasing experience to residents.
Education
GED -
North Dallas High School
Dallas, TX05-2007
Skills
- Partnership Building
- De-Escalation Techniques
- Conflict Mediation
- Compliance Monitoring
- Cultural Competency
- Drug abuse prevention
- Client Needs Assessments
- Community Outreach
- Lease Agreements
- Business partnerships
- Business processes and procedures
- Resident assistance
- Customer Service
- Organized Mindset
- Relationship Building
- Lease Renewals
- Application management
- Leasing Terms and Specifications
- Basic Mathematics
- Collection Actions
- Property Maintenance
- Property Management
- Flexible Schedule
- Team Collaboration
- Vendor Contract Negotiations
- Property amenities
- Account Management
- Property Inspections
- File Management
- Property Marketing
- Phone and Email Etiquette
- Customer service expertise
- CRM Software
- Training and mentoring
- Market Research
- Community Engagement
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Community Support Specialist | Corporate Position
Greystar Management
06.2023 - 08.2024
Assistant Community Manager | Forty200
AVENUE 5 Residential
12.2020 - 06.2023
Leasing Consultant | Tivoli
Sunchase American Management
01.2015 - 05.2020
GED -
North Dallas High School
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