Jessica Biggers
Summary
Driven customer service professional with a strong desire to contribute to a positive patient experience. Successfully manages customer financing options with accuracy, timeliness, and customer satisfaction. Seeking to utilize my experience, knowledge and skills by becoming a part of the Texas Corners Dental team.
Overview
18
18
years of professional experience
Work History
Patient Service Representative
Mary Free Bed Rehabilitation Hospital
01.2017 - Current
- Required to perform in a high paced environment with a positive attitude while handling multiple tasks with precision and accurate detail.
- Accurately collect and analyze all required demographic, insurance/financial, and clinical data elements necessary to pre-register and register all types of patients
- Coordinate/schedule initial evaluation and subsequent patient appointments for multiple-disciplines based on patient needs
- Receive and properly respond to telephone, electronic, or face-to-face inquiries from patients or their legal representatives.
- Collect any expected charge for service provided and complete timely posting of cash collections, accepting and generating appropriate receipts for monies and credit card payments received; provide financial guidance to achieve a mutually acceptable resolution of the expected self-pay balance including options of payment and charity care.
- I have been acknowledged for maintaining the lowest number of chart errors and for consistently uploading the highest number of referrals without any issues.
Billing Coordinator
Spine Physical Therapy
01.2014 - 01.2017
- Recovered approximately $5000 dollars from previously mishandled claims by prior billing companies.
- Created and submitted paper and electronic claims to multiple HMO’s, Medicare, Auto and Workers compensation.
- Reviewed claims for correct modifiers and insurance requirements.
- Created patient bills and communicated with insurance companies on patient’s behalf.
- Answered patient questions about their billing and insurance coverage.
- Applied patient and insurance payments.
Office Administrator
Spine Physical Therapy
01.2007 - 01.2014
- Created patient files, paper and electronic.
- Scheduled all appointments for patients and meetings/PTO for therapists.
- Verified patient's health insurance coverage and benefits.
- Answered and directed all incoming calls.
- Attended to all therapists' needs throughout the day.
- Ordered and stocked office supplies to allow clinic efficiency.
Education
Bachelor of Science - Interdisciplinary Health Services, Social Work, Holistic Health
Western Michigan University
01.2011
Skills
- Patient greeting
- Patient interviewing skills
- System updates
- Routing lab results
- Insurance verifying
- Check-in coordination
- Medical filing
- HIPAA compliance
- Electronic health records
Timeline
Patient Service Representative
Mary Free Bed Rehabilitation Hospital
01.2017 - Current
Billing Coordinator
Spine Physical Therapy
01.2014 - 01.2017
Office Administrator
Spine Physical Therapy
01.2007 - 01.2014
Bachelor of Science - Interdisciplinary Health Services, Social Work, Holistic Health
Western Michigan University
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