Jessica Bigsby
Bronx,NY
Summary
Highly, motivated, solution-focused professional with extensive experience and an impressive record of achievements within all levels of customer and community service management. Exceptional interpersonal and communication skills with proficiency to build and maintain strong business relationships. Invested Social Worker dedicated to forming trusting relationships and advocating for best interest of clients. Expertise in Case Management. Respectful and compassionate professional offering an excellent background serving community by providing guidance for clients in need.
Overview
10
10
years of professional experience
Work History
FOH Cashier
The Lobster Place
Manhattan, NY
08.2021 - 04.2022
- Processed cash, check, or credit transactions with accuracy
- Provided excellent customer service and assisted guest with all questions, concerns, and complaints
- Handled returns and exchanges
- Welcomed guests with excellent professionalism
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, and locate merchandise
Production Specialist
Krispy Kreme
Bronx, NY
02.2020 - 08.2020
- Met customer demand by working extra shifts and consistently exceeding production quotas.
- Delivered quality products with effective use of control procedures and good inspection skills.
- Assisted with maintaining good manufacturing practices on donut production line.
- Maintained equipment in good working order by checking settings and operation, troubleshooting problems and completing basic repairs.
- Monitored production line for unsafe behaviors or incorrect techniques and worked with managers to resolve problems.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Resolved issues quickly to maintain productivity goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
Case Manager
Jefferson County Community Action Council
Steubenville, OH
05.2016 - 08.2019
- Exceeded performance and common measure outcomes as Case Manager in W.I.O.A organizations
- Prepared workforce schedules reports and plans
- Used CMS Database to create new client workforce plans
- Designed and implemented short-term and long-term strategies
- Consult with prospective workforce clients
- Input job orders on Ohiomeansjobs.com
- Assisted with job placement
- Enrolled participants into short and long-term training
- Assisted with job placement
- Monitored change requests and prepared related documentation
- Ensured compliance with state and federal regulations
- Managed or assisted with various special projects as requested
- Managed caseload of 25 children in welfare system to provide comprehensive, community-based care
- Increased referral rates by providing excellent service and building meaningful relationships with clients and the community
- Collaborated with external agencies to meet educational and transitional needs of students
- Participated in professional growth programs to support education improvement efforts
- Developed and implemented transition services plan to facilitate movement from school to activities
Server, Bartender and Hostess
Kaia Wine Bar
Manhattan, NY
08.2013 - 08.2015
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Planned and executed ten-guest parties (per week) by organizing menus, spaces and special requests
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques
- Answered customer questions about hours, seating and menu information
- Documented reservations, alerted servers and managers of large groups and prepared seating
- Prepared dining room for special upcoming functions by decorating and generating special group menus
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
- Supported servers, food runners and bussers with keeping dining area ready for every guest
- Conducted dining room and server checks to assess readiness for expected customer loads
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
Customer Service and Sales Manager
CitySights NY
Manhattan, NY
03.2009 - 02.2013
- Greeted visitors and direct them to the appropriate persons according to their needs
- Directed and oversaw organization's sales policies, objectives and initiatives
- Created employee work schedules
- Set short- and long-term sales strategies and evaluate effectiveness of current sales programs
- Recommended product or service enhancements to improve customer satisfaction and sales potential
- Referred unresolved customer grievances to designated department for further investigation
- Used various computer applications, such as database management or word processing
- Collect money from safe, deposit money into accounts and keep records of collections
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Followed through with client requests to resolve problems
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Monitored customer service operations to assess agent performance and provide feedback
Education
High - Liberal Arts and Social Science
Westchester Community College
Skills
- Executive & Administrative Support
- Case Management
- Training/ Development
- Intake & Eligibility Assessment
- Customer Service Management
- OWCMS DataBase
- Case Management & Social Work
- Microsoft Office
- Problem-solving
- Counseling
- Workforce Development
- Recruiting
- ServSafe
- Excellent Written Verbal Communication
Timeline
FOH Cashier
The Lobster Place
08.2021 - 04.2022
Production Specialist
Krispy Kreme
02.2020 - 08.2020
Case Manager
Jefferson County Community Action Council
05.2016 - 08.2019
Server, Bartender and Hostess
Kaia Wine Bar
08.2013 - 08.2015
Customer Service and Sales Manager
CitySights NY
03.2009 - 02.2013
High - Liberal Arts and Social Science
Westchester Community College
Similar Profiles
Bryan DudamelBryan Dudamel
Bartender at Lobster PlaceBartender at Lobster Place
Sheetal Sheetal null
Cashier Team Lead/ Line Cook at My Roti Place/My Dosa PlaceCashier Team Lead/ Line Cook at My Roti Place/My Dosa Place
Samantha WrigglesworthSamantha Wrigglesworth
Director of Sales and Events at Middleton Place and The Inn at Middleton PlaceDirector of Sales and Events at Middleton Place and The Inn at Middleton Place