Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jessica Billington

Jessica Billington

Service Management
Worcester,MA

Summary

Accomplished Service Writer with 7 years' success in assisting with daily business operations in Construction.

Talented in providing customers accurate estimates through communication with insurance providers and vendors.

Adept in processing warranty claims with insurance companies and requesting customer approval before providing service.

Handle all types of customer service requirements in all environments with excellent analytical, schedule management and document preparation skills.

Good relationship-building skills, team-oriented nature to multitask. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.

Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging team player and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.

Proficient in using independent decision-making skills and sound judgment to positively impact the environment of the work place.

Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Service Writer

Monroe Tractor & Implement
11.2017 - 08.2024
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Effectively managed customer appointment scheduling and coordinating jobs with technicians.
  • Improved customer satisfaction by providing timely and accurate service estimates, with frequent updates throughout the repair.
  • Addressed customer concerns promptly and professionally, fostering trust, adoration, and loyalty among clientele.
  • Maintained balance of multiple branches with 10+ workers under my supervision and care, including assisting sister branches when needed.

Overnight Program Manager

The Bridge Group
03.2015 - 02.2018
  • Managed and observed the residential program overnight to ensure the residents safety and wellbeing.
  • Worked intensively with individuals in recovery from drugs, alcohol, and trauma, as well as individuals who struggle with severe mental illnesses.
  • In charge of keeping detailed records of any information provided by the residents during the shift, as well as administering medications, and monitoring the residents consistently, intervening when needed.
  • Ensured the program was in order and cleaned for the morning staff.

Education

Criminal Justice/Psychology

Worcester State University
Worcester, MA

Associate's Degree - Massage Therapy

Salter School
West Boylston, MA
2019

High School Diploma -

Burncoat High School
Worcester, MA
05.2008

Skills

  • Mechanic background
  • Proficient computer skills including Microsoft Office, Trello, and multiple other programs
  • In depth knowledge of CDK and its interface
  • Excellent people skills, always works well with others

Timeline

Service Writer

Monroe Tractor & Implement
11.2017 - 08.2024

Overnight Program Manager

The Bridge Group
03.2015 - 02.2018

Criminal Justice/Psychology

Worcester State University

Associate's Degree - Massage Therapy

Salter School

High School Diploma -

Burncoat High School
Jessica BillingtonService Management