Jessica Bingaman
Battle Creek
Summary
Dynamic and detail-oriented professional with a proven track record at Bronson Methodist Hospital, excelling in patient coordination and referral management. Recognized for exceptional communication and problem-solving skills, I effectively enhanced patient satisfaction and streamlined operations while maintaining strict confidentiality and compliance with HIPAA regulations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
PSA
Bronson Methodist Hospital
10.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- EPIC and computer experience
- ability to maintain confidentiality
- Register patient/customer and confirm patient guarantor demographics and insurance information
- Collect co payments
- Schedule follow up, colonoscopy, EGD, EMR, and ESD.
- Schedule and coordinates patient appointments, schedule and import referrals.
- Answers phones, takes message, and make sure patients are transferred to the right person.
- Able to determine wether a patient should speak with a nurse or are able to schedule just an appointment
- Maintain patient confidentiality
- perform basic office duties; copying, filing, faxing, and completing forms as needed
Referral Coordinator
Bronson Methodist Hospital
09.2023 - 10.2024
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
- Schedule EGD,colonoscopy,EMR, and ESD
- Answer phones, process referrals while speaking to patient, and scheduling
- Sending Urgent referrals for review
Surgery Scheduler
Bronson Methodist Hospital
10.2021 - 09.2023
- Educated patients on pre-procedure requirements, such as prepping protocols or anticoagulation holds
- Handled urgent requests effectively, prioritizing cases requiring immediate attention.
- Arranged and scheduled procedures, such as EGD,Colonoscopy,EMR, ESD, and added procedure such as hemorrhoid banding
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient satisfaction by providing clear explanations of procedures and addressing concerns promptly.
- Checked patients in and out and collected payments.
- manage work queue, by rescheduling cancellations so there is no delay in patient scheduling
- Improved scheduling flexibility, accommodating patient requests and emergencies with minimal impact on planned procedures.
Patient Support Assistant
Grace Health
09.2020 - 10.2021
- Delivered front-office administrative support, shared general information and employed clinical knowledge when assisting patients.
- Streamlined communication between patients, medical professionals, and family members for better coordination of care.
- Managed patient documentation accurately, ensuring proper record keeping for continuity of care.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
- Assisted with scheduling appointments, leading to improved clinic flow and reduced wait times for patients.
- Trained new Patient Registration Clerks, resulting in a more knowledgeable and efficient team.
- Ensured compliance with HIPAA regulations by safeguarding sensitive patient information during the registration process.
- Supported administrative tasks such as filing paperwork, answering phones, and maintaining office supplies inventory for smooth department operations.
- Reduced errors in insurance billing by carefully verifying insurance details during patient registration.
- Provided exceptional customer service while addressing patient concerns or inquiries throughout the registration process.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
Table Games Supervisor
Firekeepers Casino
09.2010 - 09.2020
- Monitored chips purchases, table inventories, and player win ratios.
- Oversaw area games to maintain security and compliance.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Watched closely to catch errors and notified surveillance of irregularities.
- Monitored gaming equipment condition regularly, initiating repairs or replacements as needed to maintain optimal functionality.
- Developed strong relationships with guests, fostering loyalty and repeat business.
- Collaborated with security personnel for heightened safety and loss prevention measures.
- Managed table games operations, ensuring smooth gameplay and timely resolution of disputes.
- Handled escalated customer issues professionally, achieving satisfactory resolutions for all parties involved.
- Increased game efficiency by closely monitoring game play and addressing any issues promptly.
- Contributed to a positive work environment by promoting teamwork, celebrating team successes, and providing support to colleagues as needed.
- Ensured compliance with gaming regulations through vigilant supervision of dealer actions on the floor.
- Conducted regular performance evaluations of dealers, identifying areas for growth and providing constructive feedback.
- Maintained accurate records of player transactions to ensure proper payouts and minimize errors.
- Utilized advanced knowledge of mathematics to verify payouts quickly and accurately during gameplay sessions.
- Streamlined communication between departments by acting as a liaison between table games staff and management teams on operational matters.
- Exhibited strong leadership qualities while supervising team members during busy shifts, maintaining high morale among staff members.
- Provided ongoing coaching to dealers for continuous improvement of skills and knowledge of game rules.
- Assisted in the implementation of new table games procedures, resulting in more streamlined processes.
- Trained, supervised and evaluated workers.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Established and maintained banks and table bet limits for each supervised game.
- Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
Home Health Aide
Life Span Home Care
09.2009 - 05.2010
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Followed nutritional plans to prepare optimal meals.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
Unit Secretary
Gratiot Medical Center
09.2003 - 05.2006
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Processed lab paperwork and requests according to physicians' orders.
- Called and scheduled CT and MRI for patients
- Called and consulted on call physicians
Education
MBA - Health Care Administration
University of Phoenix
Tempe, AZ05-2014
Bachelor of Science - Exercise Physiology
Central Michigan University
Mount Pleasant, MI12-2005
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Problem resolution
Accomplishments
Preceptor
Acknowledgement from staff and coworkers
Certification
- Certified preceptor, Bronson - 2024-current
Timeline
PSA
Bronson Methodist Hospital
10.2024 - Current
Referral Coordinator
Bronson Methodist Hospital
09.2023 - 10.2024
Surgery Scheduler
Bronson Methodist Hospital
10.2021 - 09.2023
Patient Support Assistant
Grace Health
09.2020 - 10.2021
Table Games Supervisor
Firekeepers Casino
09.2010 - 09.2020
Home Health Aide
Life Span Home Care
09.2009 - 05.2010
Unit Secretary
Gratiot Medical Center
09.2003 - 05.2006
MBA - Health Care Administration
University of Phoenix
Bachelor of Science - Exercise Physiology
Central Michigan University
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