Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Bird

Henderson,MN

Summary

Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.

Overview

22
22
years of professional experience

Work History

Asset Protection Associate

Speedway/7-11
Minneapolis, MN
04.2024 - Current
  • Monitored CCTV surveillance to detect suspicious activity.
  • Executed safety protocols to protect the store's assets.
  • Provided assistance in the training of new hires on asset protection procedures.
  • Established relationships with local law enforcement agencies as needed.
  • Analyzed data from various sources such as CCTV footage and POS systems, in order to identify patterns of criminal activity.
  • Conducted regular security checks throughout the store to identify any areas of concern.
  • Performed daily audits of cash registers and ensured accuracy of transactions.
  • Implemented preventative measures such as signage or employee training sessions aimed at deterring theft or fraud.
  • Coordinated with store management to address and resolve security issues.
  • Provided exceptional customer service while maintaining a focus on loss prevention.
  • Reviewed CCTV footage to obtain evidence of theft.
  • Partnered with store managers on basis to conduct loss investigations.

Store Leader

Speedway/7-11
Minneapolis, MN
09.2003 - 04.2024
  • Created weekly work schedules for store personnel.
  • Maintained accurate records of employee performance reviews.
  • Managed daily banking activities such as deposits and withdrawals.
  • Ensured compliance with safety regulations and company policies.
  • Performed regular price checks to ensure competitive pricing.
  • Resolved customer complaints in a timely manner.
  • Established customer service standards and monitored staff compliance.
  • Developed relationships with suppliers to negotiate better prices.
  • Monitored inventory levels and placed orders to restock shelves.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Strengthened work flow productivity by hiring, managing and developing top talent.

Education

High School Diploma -

Glencoe High School
Glencoe, MN
06-1993

Skills

  • CCTV monitoring
  • Loss prevention
  • Safety protocols
  • Data analysis
  • Customer service
  • Employee training

Timeline

Asset Protection Associate

Speedway/7-11
04.2024 - Current

Store Leader

Speedway/7-11
09.2003 - 04.2024

High School Diploma -

Glencoe High School

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