Jessica Bird
Clearfield
Summary
Results-driven Area Leader known for unparalleled productivity and efficient task completion. Specialize in leadership development, operational management, and strategic planning. Excel in communication, problem-solving, and team motivation, ensuring seamless operations and positive work environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Area Leader
Fast Stop
Ogden
03.2024 - 03.2026
- Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
- Created and updated weekly work schedules to meet coverage requirements, taking into account factors such as expected customer levels, planned promotions, and individual employee strengths.
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
- Submitted reports to senior management in order to assist them in making business decisions and planning.
- Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
- Taught employees how to deal with difficult customers and difficult situations.
- Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
- Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
- Kept a close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Reduced inventory shrinkage, drive-off, and daily cash discrepancies by closely monitoring daily operations.
- Oversaw daily operations across multiple store locations.
- Managed inventory control and supply chain logistics efficiently.
- Trained and mentored staff on company policies and procedures.
- Implemented employee scheduling to optimize labor costs and coverage.
- Enhanced customer service standards through staff development initiatives.
- Coordinated marketing efforts to promote special events and sales.
- Conducted regular audits to ensure compliance with safety regulations.
- Collaborated with management to improve operational processes and workflows.
- Resolved conflicts between personnel in a timely manner while maintaining a positive work environment.
Corporate Store Manager
7-Eleven
Ogden
03.2013 - 03.2024
- Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Successfully managed purchasing, sales, marketing, and customer account operations.
- Scheduled employees for [all] shifts, taking customer traffic and employee strengths into consideration.
- Worked with assistant managers to open and close the [cash] office, as well as handle large transactions and inventory management.
- Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
- Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
- Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
- Trained, coached, and mentored staff to ensure that the new training program was implemented smoothly.
- Was in charge of managing, training, and motivating [Assistant managers] and [employees] to continually improve their knowledge and abilities in the [customer service and retail] field.
- Trained, coached and mentored staff to support smooth adoption of new [Rewards] program.
- Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every [week].
Assistant Manager
Arby's
Kaysville
01.2009 - 03.2017
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
- Worked with the team to improve efficiency on various projects.
- Oversaw a team of [10] employees and provided performance feedback.
- Ensured that inventory counts stayed within monthly tolerance levels and that financial data was collected in accordance with the budget.
- Kept track of cash receipts and deposits, improving accuracy and reducing discrepancies.
- Weekly staff meetings were held to motivate employees, address concerns and questions, plan improvements, and assess progress toward objectives.
- Instructed team members on how to implement successful operational and sales strategies.
- Supervised team of 53 staff members.
- Resolved product issue through consumer testing.
Education
High School -
Canyon Heights High School
Kaysville, UTASL - Some college (No degree)
Davis Technical College
Kaysville, UTSkills
- Loss prevention
- Recordkeeping
- Team leadership
- Communications
- Budgets
- Organization
- Supervision
- Business operations
- Regulatory compliance
- Strategic selling
- Relationship development
- Merchandising operations
- Process and procedure development
- Team building
- Operational improvement
- Problem resolution
- Team management
- Customer service
Certification
- EASY Certification
- Serv Safe
Timeline
Area Leader
Fast Stop
03.2024 - 03.2026
Corporate Store Manager
7-Eleven
03.2013 - 03.2024
Assistant Manager
Arby's
01.2009 - 03.2017
High School -
Canyon Heights High School
ASL - Some college (No degree)
Davis Technical College