Jessica Birmingham
Bedford,TX
Summary
Dynamic leader with extensive experience in operations and staff management, notably at Pizza Hut. Excelled in enhancing customer engagement and employee retention, achieving notable revenue growth through innovative strategies. Skilled in inventory management and fostering a positive work environment, demonstrated a proven track record of elevating customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Restaurant General Manager
Pizza Hut
08.2021 - Current
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Oversaw food preparation and monitored safety protocols.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
Assistant General Manager
Pizza Hut
04.2019 - 08.2021
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Resolved problems promptly to elevate customer approval.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Motivated, trained, and disciplined employees to maximize performance.
Shift Leader
Whatabuger
02.2019 - 10.2019
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Shift Manager
Pizza Hut
01.2018 - 04.2019
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
Production
Pizza Hut
03.2016 - 01.2018
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Met production targets and tight deadlines by collaborating closely with other team members.
Waitress
Cheddar's Casual Cafe
04.2014 - 05.2016
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Restaurant Hostess
Cheddar's Casual Cafe
04.2014 - 07.2015
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
Bachelor Of Business Administration And Management - Business Administration
Excelsior College
Albany, NYSkills
- Operations Management
- Inventory Management
- Food Safety
- Cost Control
- Staff Scheduling
- Hiring Decisions
- Labor Management
- Customer Engagement
- Employee Retention
- Business Management
- Organization and prioritization
Timeline
Restaurant General Manager
Pizza Hut
08.2021 - Current
Assistant General Manager
Pizza Hut
04.2019 - 08.2021
Shift Leader
Whatabuger
02.2019 - 10.2019
Shift Manager
Pizza Hut
01.2018 - 04.2019
Production
Pizza Hut
03.2016 - 01.2018
Waitress
Cheddar's Casual Cafe
04.2014 - 05.2016
Restaurant Hostess
Cheddar's Casual Cafe
04.2014 - 07.2015
Bachelor Of Business Administration And Management - Business Administration
Excelsior College