Jessica Blackburn
Irving,TX
Summary
Experienced with coordinating administrative task maintaining office environment utilizing strong professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Cenikor Foundation
10.2024 - Current
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Collaborated with cross-functional teams to facilitate project completion, fostering a cooperative work environment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Head Hostess
Nora Restaurant
01.2022 - 02.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Assisted in special event planning, collaborating with management to create memorable experiences.
- Monitored dining area for cleanliness and addressed any issues promptly to maintain ambiance.
- Provided exceptional customer service, addressing inquiries and resolving concerns effectively.
- Developed efficient reservation system, improving guest flow during busy periods.
Cabin Crew Cabin Agent
AMB Aircraft
02.2020 - 04.2020
- Inspected aircraft post-flight to identify lost items such as sunglasses, purses or cell phones and returned items to passengers or crew.
- Monitored and maintained compliance with safety and security regulations during all operational processes.
- Maintained a professional appearance and demeanor at all times, reflecting positively on the airline brand image.
- Cleaned and sanitized aircraft lavatories to meet company standards.
- Maintained clean and organized cabin environments for the comfort of all passengers throughout the flight duration.
UA Agent / One World Agent
Prospect Airport
01.2019 - 12.2019
- Prospect One World Agent for American Airlines International, Directed Express passengers to TSA Security and arrived at the aircraft promptly for arrival and departure.
- Coordinated passenger check-in processes to enhance operational efficiency and customer satisfaction.
- Assisted with baggage handling procedures, ensuring accuracy and timely delivery to connecting flights.
- Monitored flight schedules and gate assignments, providing real-time updates to passengers and staff.
- Resolved passenger inquiries and complaints promptly, fostering a positive travel experience.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Education
No Degree - English in Business Writing
North Lake College
Irving, TX08-2024
Skills
- Medical Administrative Support
- Micro Excel
- Customer Service
- Microsoft Office
- Customer service
- Data entry
- Office administration
- Time management
- File organization
- Customer and client relations
- Critical thinking
- Documentation and recordkeeping
- Scheduling and calendar management
- Relationship building
- Mail handling
Accomplishments
- Updated and maintained company database to reflect current and accurate client records for more than 30 accounts.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Data Reporting - Compiled statistical data, such as patient admissions, discharges, letter of residential, termination letter and MI Motivation Input.
Certification
American Red Cross First Aid/CPR/AED
Timeline
Administrative Assistant
Cenikor Foundation
10.2024 - Current
Head Hostess
Nora Restaurant
01.2022 - 02.2023
Cabin Crew Cabin Agent
AMB Aircraft
02.2020 - 04.2020
UA Agent / One World Agent
Prospect Airport
01.2019 - 12.2019
No Degree - English in Business Writing
North Lake College
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