Jessica Blackburn
Aurora,CO
Summary
Compassionate Caregiver experienced in addressing physical and emotional needs while managing appointments and coordinating household support. Dedicated Customer Service Specialist who prioritized tasks and handled high call volumes, effectively resolving escalated customer issues. Personable representative with a commitment to maintaining customer satisfaction and fostering positive client relationships.
Overview
6
6
years of post-secondary education
17
17
years of professional experience
Work History
Caregiver
Home Health Services
Denver, Colorado
09.2016 - 04.2023
- Assisted clients with daily living activities and personal hygiene.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications according to care plans and physician instructions.
- Coordinated transportation for clients to medical appointments and social events.
- Maintained accurate records of client care and health status updates.
- Collaborated with healthcare professionals to develop individualized care strategies.
- Trained new staff on caregiving techniques and safety protocols.
- Monitored changes in client behavior and reported concerns promptly.
- Supported bathing, dressing and personal care needs.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Customer care representative
DISH
Denver, Colorado
08.2006 - 08.2016
- Assisted customers with service inquiries and account management.
- Resolved technical issues related to DISH products and services.
- Provided accurate information about billing and subscription options.
- Collaborated with team members to improve customer service processes.
- Documented customer interactions in company software systems for record-keeping.
- Trained new staff on customer care protocols and systems usage.
- Managed high-volume call traffic while maintaining quality service standards.
- Handled escalated customer complaints with professionalism and empathy.
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided accurate, valid, and complete information to customers.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
Education
Associate of Science -
Community College of Aurora
Aurora, CO 08.2020 - 08.2026
Skills
- Client care
- Medication administration
- Emotional care
- Team collaboration
- Customer support
- Training and mentoring
- Issue resolution
- Care plan assessment
- Hoyer lifting equipment
- Relationship building
- Supportive companionship
- Multitasking and organization
- Record keeping
- End-of-life care
- Case management
- Empathetic communication
Timeline
Associate of Science -
Community College of Aurora
08.2020 - 08.2026
Caregiver
Home Health Services
09.2016 - 04.2023
Customer care representative
DISH
08.2006 - 08.2016