Jessica Blackwell

• Review and process high-volume applications (50+ daily) with a focus on accuracy and compliance
• Partner with internal teams to support multi-million-dollar revenue pipelines
• Resolve pre- and post-sale issues, improving turnaround time and client satisfaction
• Identify process gaps and contribute to operational improvements across departments

Key Results:

• Improved application processing efficiency and reduced errors through detailed review
• Strengthened client retention through proactive communication and issue resolution

• Led implementation of enterprise UCaaS & CCaaS solutions for mid-market to Fortune-level clients
• Managed 20+ concurrent projects, ensuring on-time delivery and stakeholder alignment
• Oversaw full lifecycle: scope, timelines, deliverables, and risk mitigation
• Served as primary liaison between clients and cross-functional teams (Product, Engineering, Sales)
• Utilized project management software to track progress and manage timelines effectively.
• Facilitated stakeholder meetings to communicate project status and gather requirements.

Key Results:

• Delivered 1000+ enterprise projects with high client satisfaction
• Reduced project delays by proactively identifying and mitigating risks
• Improved cross-team efficiency by streamlining communication and workflows