Jessica Blair
Bowling Green,KY
Summary
Highly-motivated, reliable, and organized employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. History of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender
The Mint Gaming Hall
Franklin, KY
07.2022 - Current
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures
- Checked identification of guests to verify age requirements for alcohol purchase
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
- Prepared cocktails from bar recipes and served wine, draft and bottled beer
- Trained new bartenders on drink preparation and upselling techniques
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests
- Recommended food and drinks to patrons based on preference, pairings and special promotions
- Displayed and retained extensive knowledge of liquors, wines and entrees
- Kept track of bar tabs and transferred open tabs to the dining area for wait staff
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Cell Operator
Parker Lord Corporation
Bowling Green, KY
02.2022 - Current
- Inspect or measure finished workpieces to determine conformance to specifications, using measuring instruments, such as gauges or micrometers
- Measure workpieces and lay out work, using precision measuring devices
- Observe machine operations to detect any problems, making necessary adjustments to correct problems
- Move machine controls to index workpieces, and to adjust machines for pre-selected operational settings
- Study blueprints, work orders, or machining instructions to determine product specification tool requirements, and operational sequences
- Select machine tooling to be used, using knowledge of machine and production requirements
- Mount and position tools in machine chucks, spindles, or other tool holding devices, using hand tools
- Activate machine start-up switches to grind, la, hone, debar, shear, or cut workpieces, according to specifications
- Setup,operate, or tend grinding and related tools that remove excess material or burrs from surfaces, sharper edges or corners, or buff, hone, or polish metal or plastic workpieces.
Customer Service Representative
Express Scripts - Remote
Bowling Green, KY
05.2021 - 02.2022
- Respond to inbound calls from a variety of Health Care Providers and patients.
- Responsible for validating potential clinical and/or financial opportunities using scripted questions. Forward all potential clinical opportunities to a pharmacist to address.
- Speak with members regarding clinical or financial alerts while maintaining productivity standards and quality metrics.
- Work independently to provide accurate and complete information to resolve any patient inquiries in a timely and efficient manner.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Identify opportunities for pharmacist counseling and triage as appropriate.
- Respond to inquiries regarding eligibility of health care benefits (Dental, Pharmacy, Medical Supplies and Equipment, Extended Health, Vision Care and Mental Health Counseling) and claim inquiries. Manage difficult situations and de-escalated problematic member concerns, maintaining calm, friendly demeanor. Escalate when necessary.
- Provide technical support where required.
- Provide outstanding service to new and long-standing members by attending closely to concerns and developing solutions.
Primary Welder
Bowling Green Metalforming - Magna
Bowling Green, KY
07.2016 - 06.2021
- Establish and maintain communication with other team members and support departments
- Inspect and repair welds (if needed) for complete frames/sub-frames and parts within cycle times
- Perform minor repairs/adjustments to mig welders
- Follow Standard Operating Procedures established for each workstation
- Maintain integrity of weld quality to ensure finished product meets BGM standards
- Maintain proper documentation of scrap and rework product
- Support continuous improvement and lean manufacturing processes
- Monitor and maintain good housekeeping
- Follow all plant safety policies and procedures
- Perform other duties as required
- Welded components in flat, vertical or overhead positions
- Adjusted weld machines to correct settings for precision and waste reduction
- Cleaned and inspected parts and assemblies at each production stage and documented production defects.
Store Lead
The Children's Place
Bowling Green, KY
08.2015 - 07.2016
- Supports management team in order to maximize productivity through product knowledge, customer service and by meeting key store initiatives
- Serves as a positive role model for others in driving and maintaining high standards throughout the store while ensuring the integrity of the brand
- Provides exceptional shopping experience to customers and drives store profitability while leveraging payroll
- Maintains a clean, organized and efficient stockroom, adhering to customer ready environment (CRE) standards and safety requirements
- Represent the company in a professional and positive manner
- Supervised work of cashiers, training new team members and monitoring performance
- Handled customer transactions and balanced cash drawers
- Dealt with customer complaints and rectified product and service issues
- Tracked store inventories and ordered new materials to prevent shortages.
Location Supervisor
Aramark
Bowling Green, KY
06.2015 - 07.2016
- Oversees setting up and breaking down of work stations
- Oversees the cashiers on duty and ensures that they are properly trained and adhere to the cashier policy
- Responsible for opening and closing the building according to expectations of the management team
- Responsible for cash handling, safe verifications, preparing deposits
- Provides on-going coaching and performance feedback to staff/members
- Oversees the product merchandising, line displays, and distribution of marketing materials
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Assigned work and monitored performance of project personnel
- Produced thorough, accurate and timely reports of project activities.
Bank Teller
US Bank
Bowling Green, KY
11.2014 - 12.2015
- Reconciled cash and checks against computer records at end of shift
- Identified and reported suspicious behavior to security personnel as appropriate
- Opened new checking, savings and lines of credit for customer accounts
- Handled routine financial transactions (deposits, withdrawals, advances, loan payments, merchant transactions, etc.) while balancing daily transactions
- Filed, maintained accurate records, faxed and copied
- Served a large number of customers during high volume shifts and remained composed and professional in stressful situations
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy
- Welcomed customers and offered pleasant service during the entire transaction
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse
- Explained bank services, financial products and applicable fees to customers.
Operations Agent Administrator/Front End Leader
Best Buy
Bowling Green, KY
09.2011 - 06.2015
- Kept clients informed daily on work being done on a unit followed with reminder notices (every 15-30 days) once ready for pickup
- Tracked store warranty weekly and sent group email informing managers and agents
- Generated daily reports and filed monthly paperwork while handling service traffic
- Checked precinct scheduler daily for client appointments
- Made sure clients' issues were assessed and connected with the best service for problems
- Quickly and accurately managed inbound/outbound phone calls and successfully managed escalations with internal service repairs and third party vendors
- Managed shipping and receiving
- Set daily goals for precinct
- Collaborated with supervisor ensuring fellow associates were up-to-date on learning lounges
- Shipped store stock units to vendor and/or service for repair
- Checked for any needed supplies for precinct
- Trained 3+ employees during job openings
- Ensured the Back Office Lead was trained and adhered to Standard Operating Procedure for functions such as daily cash management; payroll processing, scheduling, store expense tracking and IT help desk ticket maintenance
- Provided employee coaching, training, and validation of department and store shrink plans
- Ensured all Standard Operating Procedures for transactions and interactions at front of store were followed including: visual merchandise standards, checkout, pickup, returns/exchanges/trade-ins, and recycling
- Provide input to Assistant Store Manager - Operations on employee performance and development needs
- File monthly/daily paperwork per Standard Operations Procedure and count safe daily
- Work Cash & Check Worksheet in Back Office to determine negative registers.
Education
Some College (No Degree) - Social & Behavioral Science, Psychology
Western Kentucky University
05.2024
Skills
- MIG Welding
- Computer Proficiency
- Critical thinking/Problem-solving
- Verbal & Written Communication
- Team Building
- Account Management
- Coaching and Mentoring
- Outstanding Customer Service
- Beverage Preparation
- Performance Improvement
- Schedule Management
- Attention to Detail
- Organization and Time Management
- Documentation
- Supervision and Leadership
- Customer Relations
- Quality Assurance
- Proficient in Microsoft Office, Excel, PowerPoint
- Software Troubleshooting
- Technical Support
- Hardware and Software Installation
- Help Desk Support
- Troubleshooting and Diagnostics
- Account Services
- Billing Support
- Inbound Call Handling
- Complaint Handling
Affiliations
- Member of Gamma SIgma SIgma National Service Sorority
- Member of the Employee Engagement/Delivery Star Team at current job
Certification
- Alcoholic Beverage Control license/certification
Timeline
Bartender
The Mint Gaming Hall
07.2022 - Current
Cell Operator
Parker Lord Corporation
02.2022 - Current
Customer Service Representative
Express Scripts - Remote
05.2021 - 02.2022
Primary Welder
Bowling Green Metalforming - Magna
07.2016 - 06.2021
Store Lead
The Children's Place
08.2015 - 07.2016
Location Supervisor
Aramark
06.2015 - 07.2016
Bank Teller
US Bank
11.2014 - 12.2015
Operations Agent Administrator/Front End Leader
Best Buy
09.2011 - 06.2015
Some College (No Degree) - Social & Behavioral Science, Psychology
Western Kentucky University
- Alcoholic Beverage Control license/certification
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