Jessica Bliss
Syracuse,NY
Summary
Dynamic Store Manager with a proven track record at Lori's Gifts, Inc., excelling in driving sales growth and enhancing customer satisfaction. Skilled in inventory management and effective communication, I successfully implemented strategies that consistently achieved revenue targets while fostering a motivated team environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Store Manager
Lori's Gifts, Inc.
Syracuse, US
10.2024 - Current
- Oversaw store operations, encompassing sales, customer service, inventory management, and staff supervision.
- Implemented strategies to consistently drive sales growth and meet revenue targets.
- Executed marketing campaigns to enhance brand awareness and attract new customers.
- Collaborated with vendors to secure favorable pricing and strengthen supplier relationships.
- Led team meetings to communicate goals, update performance metrics, and promote a positive workplace culture.
- Developed employee schedules aligned with business needs while managing labor costs effectively.
- Conducted store audits to evaluate visual merchandising standards and make adjustments for optimal presentation.
Store Manager
Walgreens
Liverpool, US
09.2024 - 02.2025
- Streamlined daily store operations, including opening, closing, and cash handling procedures.
- Implemented strategies to drive sales and achieve monthly revenue targets.
- Cultivated strong customer relationships to enhance satisfaction and encourage repeat business.
- Analyzed sales data to uncover trends and enhance product assortment and merchandising.
- Collaborated with vendors to negotiate pricing terms and ensure stock levels of popular products.
- Created training programs for new hires on policies, procedures, product knowledge, and customer service.
- Facilitated team meetings to communicate goals, review performance metrics, and address challenges.
Assistant Store Manager - Operations
RITE AID CORP / ECKARD DRUGS
Syracuse, US
07.2022 - 10.2024
- Managed daily store operations, including opening and closing procedures and cash handling.
- Trained and supervised a team of 10 sales associates on customer service and upselling techniques.
- Collaborated with visual merchandising team to create displays that increased customer engagement.
- Monitored KPIs, such as sales conversion rates and customer satisfaction scores, for improvement opportunities.
- Implemented loss prevention measures to minimize theft and ensure safety in the shopping environment.
- Assisted retail manager in developing strategies to drive sales growth and achieve revenue targets.
- Conducted regular inventory counts to maintain accurate stock levels and prevent shortages.
- Provided exceptional customer service by addressing inquiries promptly, both in-person and through digital channels.
Shift Manager
Camping World
Liverpool, US
10.2021 - 07.2023
- Supervised and trained team of 10-15 retail associates to ensure compliance with company policies.
- Managed daily retail operations, including cash handling, inventory management, and store procedures.
- Implemented visual merchandising strategies to enhance product visibility and boost sales performance.
- Cultivated customer relationships through exceptional service, leading to increased loyalty.
- Partnered with cross-functional teams to plan and execute effective marketing campaigns.
- Conducted staff meetings to communicate goals and provide performance feedback, fostering a positive environment.
- Created employee schedules to ensure optimal coverage during peak hours while managing labor costs.
- Negotiated favorable pricing terms with vendors, achieving significant cost savings for the company.
Shift Manager
Kohl's
Liverpool, US
09.2021 - 01.2022
- Delivered exceptional customer service by greeting and assisting customers with purchases.
- Resolved customer complaints promptly, escalating issues to management when necessary.
- Collaborated with team members to maintain efficient front-end operations at the store.
- Trained new cashiers on transaction procedures and customer service standards.
- Maintained up-to-date knowledge of promotions and product features to enhance sales opportunities.
- Processed customer returns and exchanges per company policies, ensuring satisfaction.
Shift Manager
Dollar Tree
Syracuse, US
06.2021 - 01.2022
- Processed an average of 20 to 25 customer transactions per hour with accuracy and efficiency.
- Delivered exceptional customer service through timely greetings, inquiries, and complaint resolutions.
- Achieved 100% positive feedback on customer satisfaction surveys consistently.
Pharmacy Technician full time
Kinney Drugs
Syracuse, US
07.2020 - 06.2021
- Assisted pharmacists in dispensing medications accurately, ensuring compliance with dosage and safety protocols.
- Managed pharmaceutical inventory by monitoring stock levels and placing orders to maintain supply.
- Maintained patient profiles and confidential records, updating allergies, medical conditions, and current medications.
- Provided customer service by addressing patient inquiries regarding prescription refills and insurance coverage.
- Verified prescription accuracy prior to dispensing, checking dosages and potential drug interactions.
- Entered prescription information accurately into pharmacy database systems, enhancing data integrity.
Housekeeper
Mckenzie Realty
Syracuse, US
05.2013 - 03.2017
- Ensured cleanliness of assigned rooms, providing a comfortable and welcoming environment for guests.
- Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens.
- Implemented efficient cleaning techniques to complete tasks promptly while ensuring quality results.
- Stocked and replenished room supplies such as toiletries, towels, and linens to enhance guest satisfaction.
- Adhered to established safety procedures when handling cleaning chemicals and equipment.
- Assisted in training new housekeeping staff on proper cleaning techniques and hotel policies.
- Managed inventory levels of cleaning supplies by monitoring usage patterns and submitting purchase orders.
Sales Associate
Sears Holdings Corporation
Syracuse, US
01.2006 - 11.2008
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
Sales Associate
H&M
Syracuse, US
09.2005 - 01.2006
- Designed visually appealing merchandise displays, enhancing foot traffic and boosting sales.
- Participated in ongoing training to maintain knowledge of product features and industry trends.
- Conducted regular stock checks and managed inventory by restocking shelves and placing orders.
- Achieved store goals through active upselling and recommending complementary products.
- Communicated promotions and discounts effectively to customers during transactions.
Sales Associate - Retail
Things Remembered
Syracuse, US
03.2004 - 09.2005
- Leveraged product expertise to guide customers in making informed purchasing decisions.
- Resolved product-related issues promptly, enhancing customer satisfaction levels.
- Collaborated with team members to consistently achieve daily sales targets.
- Oversaw inventory management, including receiving and restocking merchandise efficiently.
- Operated point-of-sale systems to facilitate a smooth checkout process.
Education
Associate - Criminal justice
Empire state
East Syracuse, NY03.2011
Skills
- Store management
- Time management
- Labor cost management
- Leadership development
- Effective communication
- Inventory management
- Visual merchandising
- Loss prevention
Certification
Driver's License
Additional Information
All my information is correct and to the best of my knowledge explained in detail any further questions or opportunities please feel free to email me at jbliss22@gmail.com or contact me via phone at 680-867-3692
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
References
References available upon request.
Timeline
Store Manager
Lori's Gifts, Inc.
10.2024 - Current
Store Manager
Walgreens
09.2024 - 02.2025
Assistant Store Manager - Operations
RITE AID CORP / ECKARD DRUGS
07.2022 - 10.2024
Shift Manager
Camping World
10.2021 - 07.2023
Shift Manager
Kohl's
09.2021 - 01.2022
Shift Manager
Dollar Tree
06.2021 - 01.2022
Pharmacy Technician full time
Kinney Drugs
07.2020 - 06.2021
Housekeeper
Mckenzie Realty
05.2013 - 03.2017
Sales Associate
Sears Holdings Corporation
01.2006 - 11.2008
Sales Associate
H&M
09.2005 - 01.2006
Sales Associate - Retail
Things Remembered
03.2004 - 09.2005
Associate - Criminal justice
Empire state