Jessica Bloomer
Durham,NC
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing, and market positioning. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Assistant Bartender
Hilton Hotels Corporation
05.2022 - 02.2024
- Closed out cash register and prepared cashier report at close of business.
- Elevated bar atmosphere by curating appropriate playlists based on clientele demographics or time of day for an enjoyable ambiance that encouraged repeat visits.
- Accepted payments, calculated change, processed cards and issued receipts.
- Enhanced overall guest experience through attentiveness to special requests or dietary restrictions when crafting cocktails or recommending beverages.
- Assisted head bartender in managing inventory and restocking supplies for efficient bar operations.
- Contributed to increased sales by suggesting popular or seasonal cocktails, promoting specials, and upselling premium liquors.
Bartender Supervisor
Mavericks Smokehouse & Taproom
05.2022 - 01.2024
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Increased overall revenue with creative drink promotions and themed events.
- Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
Bartender Shift Manager
James Joyce Irish Pub
02.2022 - 01.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed unique events and special promotions to drive sales.
- Motivated staff to perform at peak efficiency and quality.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Followed strict recipes and drink measurements to minimize product used.
Head Bartender
The Federal Bar
11.2021 - 12.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Addressed equipment malfunctions quickly by working closely with maintenance teams; ensured minimal downtime in bar operations.
Assistant Manager
Employment Professionals
05.2021 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Bartender Shift Manager
Justin’s Bar & Grill
05.2020 - 11.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
Manager
Bethel Family Center
10.2005 - 02.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
Administrative Assistant
Passions Designs
02.2017 - 10.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Developed strategies to streamline and improve office procedures.
- Managed department budgets and generated financial reports for management review.
Administrator
CMC Community Management Corporation
01.2016 - 01.2020
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Reduced overhead costs through careful budget management and resource allocation.
- Collected, arranged, and input information into database system.
Education
Bachelor Of Business Administration -
Westwood College - Denver North
Denver, COHigh School Diploma -
Northern High School
Durham, NCSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Project Management
- Staff Development
- Sales Techniques
- Decision-Making
- Computer Skills
- Positive Attitude
- Organizational Skills
- Reliability
- Adaptability
- Task Prioritization
- Written Communication
- Budget Administration
Timeline
Assistant Bartender
Hilton Hotels Corporation
05.2022 - 02.2024
Bartender Supervisor
Mavericks Smokehouse & Taproom
05.2022 - 01.2024
Bartender Shift Manager
James Joyce Irish Pub
02.2022 - 01.2024
Head Bartender
The Federal Bar
11.2021 - 12.2023
Assistant Manager
Employment Professionals
05.2021 - 03.2023
Bartender Shift Manager
Justin’s Bar & Grill
05.2020 - 11.2022
Administrative Assistant
Passions Designs
02.2017 - 10.2020
Administrator
CMC Community Management Corporation
01.2016 - 01.2020
Manager
Bethel Family Center
10.2005 - 02.2021
Bachelor Of Business Administration -
Westwood College - Denver North
High School Diploma -
Northern High School