Jessica Blum
Omaha,NE
Summary
Hello I'm Jessica and I would be the best candidate for the position because of my willingness to learn and grow with in a company if I am given the chance. I will always be ready to work and come with a smile on my face happy to be there. Thank you for taking the time to look over my resume. Please contact me with any questions you may have for me.
Overview
6
6
years of professional experience
Work History
Bill Pay Specialist
Corcentric
Omaha, NE
10.2022 - Current
- Handled high-volume invoice processing with minimal supervision.
- Reduced financial discrepancies by accurately processing invoices and journal entries.
- Processed monthly payments and researched payment discrepancies.
- Working on Daily Excel sheets to ensure payments were processed in timely manner
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with processing transactions.
Fulfillment Customer Care
FNBO
09.2021 - 08.2022
- Responsible for handling mail correspondence requests - deliver packages to other employees as needed
- Self direct where package and miscellaneous letters needed to go
- Responsible for handling email correspondence requests
- When working in the office was responsible to print out letter requests as needed to correct address on each account
- Sending letter requests to customers through Word Doc,
- Statement requests as needed
- Reaching out to customers as needed regarding accounts
- Reward point adjustments as needed - help host daily meeting when needed
- Self direct problem solving
- Updating addresses as needed
- Over the course of the 2 years that i started in the mail room and processed myself to his Customer Care Role, working with customers mail and being able to help customers without them needing to call
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
Lockbox Specialist
First National Bank Omaha
Omaha, NE
01.2020 - 12.2021
- Verified amounts and integrity of every check or funds transfer.
- Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
- Received and recorded cash, checks and transfers.
- Checked postings and documents for correctness, accuracy and proper coding.
- Identified, corrected and reported data entry errors.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Copied virtual files or databases to secondary location for preservation in case of equipment failure or catastrophe.
Material Handler
XPO Logistics
Council Bluffs, IA
05.2017 - 02.2020
- Organized warehouse inventory according to warehouse plan.
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Operated lift equipment to safely move stock in and out of high bay areas and around premises.
- Logged unit quantities and entered data into inventory database.
- Unloaded cargo from trucks with mechanized equipment.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
Education
GED -
Millard North High School
05.2012
Blum
Skills
- Computer skills
- Excel and Word Skill
- Customer Service Skill
- Problem Solving
- Team Player
- Typing
- Flexible schedule
- Friendly, positive attitude
- Client satisfaction
- Proper phone etiquette
- AR/AP
Timeline
Bill Pay Specialist
Corcentric
10.2022 - Current
Fulfillment Customer Care
FNBO
09.2021 - 08.2022
Lockbox Specialist
First National Bank Omaha
01.2020 - 12.2021
Material Handler
XPO Logistics
05.2017 - 02.2020
GED -
Millard North High School
Blum