Jessica Bofill
Red Lion,PA
Summary
Compassionate and adaptable professional with a diverse background in customer service, team leadership, and event coordination, combined with strong organizational and interpersonal skills. Experienced in fostering inclusive environments, managing complex schedules, and providing individualized support to meet diverse needs. Adept at multitasking, problem-solving, and maintaining a calm and patient demeanor in high-pressure situations. Skilled in building relationships, communicating effectively with individuals from diverse backgrounds, and promoting growth and success. Enthusiastic about bringing creativity, empathy, and dedication to supporting students with special needs in achieving their academic and personal goals.
Overview
20
20
years of professional experience
Work History
Catering Events Lead Bartender
Heritage Hills Resort
10.2022 - Current
- Managed guest interactions with attentiveness and empathy, adapting service to meet diverse needs and providing a welcoming environment.
- Maintained organization and multitasking skills in a high-paced setting, efficiently handling multiple orders while ensuring quality and attention to detail for events of up to 300 guests.
- Supported overall event success by assisting other staff members as needed in areas such as food service, setup, and cleanup.
- Demonstrated flexibility in adapting to last-minute changes or requests from clients without compromising service quality.
- Provided friendly and engaging customer service, fostering an enjoyable atmosphere for guests at various events.
- Resolved customer complaints promptly and professionally maintaining positive relationships with clients.
Family Manager
Self-employed
07.2016 - Current
- Managed finances effectively with budgeting and expense tracking to achieve financial goals.
- Established routines within the household that promoted consistency in daily living while allowing flexibility when needed.
- Maintained a clean and organized household for improved efficiency and stress reduction.
- Coordinated daily activities, ensuring punctual attendance at school, appointments, and extracurricular activities.
- Maintained an organized home environment by managing household tasks, overseeing maintenance, and creating a structured, positive atmosphere.
Bartender, Shift Leader, Server
Hillstone Restaurant Group
01.2009 - 01.2019
- Served high customer volumes during special events, nights, and weekends.
- Trained and mentored staff through rigorous training program and high performance work culture
- Consistently ranked top ten in a group of 50+ servers at high volume restaurant
- Provided genuine hospitality in order to build relationships and ensure guest loyalty
- Hand selected by management to complete financial bookkeeping for entire staff and nightly bank deposit
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Oversaw financial responsibilities; accounted for $55K+ in nightly sales
- Provided leadership to team members during shift and directed employees through their daily responsibilities
General Manager
Steven by Steve Madden
01.2007 - 01.2009
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Provided clients with a unique and intimate sales experience to motivate spending
- Led all aspects of retail operations including sales, merchandising, payroll, inventory, and personnel
- Cultivated a positive work environment that reduced staff turnover by 30% and improved team performance and morale.
- Revamped merchandising layouts, leading to an increase in foot traffic and a 12% boost in sales for promoted products
- Successfully exceeded sales targets by 10-15% for one and a half years in a row, achieving a revenue increase of 18% from previous years.
Marketing Brand Ambassador
Glaceau Vitamin Water
01.2005 - 01.2006
- Promoted new beverage in a citywide campaign, successfully increasing sales in the targeted demographic by engaging directly with consumers and fostering brand awareness
- Planned 5-10 weekly scheduled events geared toward high traffic metropolitan areas, including statewide travel, to maximize exposure and reach
- Recruited and trained new staff to ensure campaign efficiency, supporting maximum growth and outreach efforts.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Approached 1,000+ strangers daily and interacted in natural conversation with goal of developing brand loyalty.
Education
Bachelor of Arts - Psychology
Hunter College
New York, NY01.2014
Skills
- Efficient multitasking
- Leadership and team building
- Effective leader
- Training and coaching
- Verbal and written communication
- Motivation
- Exceptional interpersonal communication
- Organizational expertise
- Childcare experience
- Schedule creation and maintenance
- Reliability
Timeline
Catering Events Lead Bartender
Heritage Hills Resort
10.2022 - Current
Family Manager
Self-employed
07.2016 - Current
Bartender, Shift Leader, Server
Hillstone Restaurant Group
01.2009 - 01.2019
General Manager
Steven by Steve Madden
01.2007 - 01.2009
Marketing Brand Ambassador
Glaceau Vitamin Water
01.2005 - 01.2006
Bachelor of Arts - Psychology
Hunter College
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