Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Jessica Bondy

Carleton,MI

Summary

Experienced customer service expert with a successful history at Fifth Third Bank, focusing on resolving issues and enhancing communication. Notable for driving customer loyalty via customized solutions and efficient transaction handling. Proven ability to uphold service excellence and cleanliness in dynamic environments.

Overview

19
19
years of professional experience

Work History

Bartender

Overtime Sports Bar & Grill
02.2025 - 06.2025
  • Established a welcoming environment to improve customer service interactions.
  • Accurately processed sales transactions and handled financial exchanges efficiently.
  • Performed regular inventory checks and restocked supplies as necessary.
  • Organized orders systematically, ensuring timely fulfillment for patrons.
  • Ensured bar area and utensils remained clean and presentable at all times.
  • Utilized strong problem-solving skills to address and resolve billing inquiries professionally.

Cashier

Krogers Grocery Store
01.2009 - 01.2013
  • Enhanced customer satisfaction through efficient transaction processing and exceptional service.
  • Operated point-of-sale systems accurately, ensuring minimal processing errors.
  • Managed cash drawer with precision, reconciling at beginning and end of shifts.
  • Promoted store initiatives by setting up engaging promotional displays weekly.
  • Facilitated seamless checkout experiences by training new staff on POS operations.
  • Resolved customer complaints professionally, fostering positive relationships and loyalty.
  • Contributed to team success by collaborating with colleagues during peak business hours.
  • Maintained comprehensive knowledge of store promotions to inform customers effectively.

Direct Care Worker

CHS Group
01.2007 - 01.2009
  • Facilitated daily activities like bathing and grooming to boost client independence and dignity.
  • Recorded vital signs regularly, ensuring prompt communication of changes to healthcare providers.
  • Created tailored care plans collaboratively with healthcare teams to maximize patient outcomes.
  • Fostered positive relationships by offering compassionate emotional support consistently.
  • Adhered to safety protocols, creating secure environments for both clients and staff.
  • Educated new staff on direct care standards and procedures for seamless integration.
  • Addressed client-specific needs during team discussions to advocate personalized care solutions.
  • Optimized care strategies by evaluating effectiveness and suggesting enhancements.

Customer Service Representative

Fifth Third Bank
01.2006 - 2007
  • Delivered exceptional customer service by leveraging extensive product knowledge and creating positive experiences.
  • Resolved escalated customer issues swiftly, restoring confidence in company's commitment to service excellence.
  • Maintained up-to-date knowledge of product and service changes to address inquiries accurately.
  • Responded proactively to customer requests, offering tailored recommendations and support.
  • Managed high-stress situations effectively while resolving disputes and maintaining professionalism.
  • Enhanced customer loyalty by providing personalized solutions tailored to individual needs.
  • Participated in training programs to improve product knowledge and customer service skills.
  • Collaborated with staff members to exceed team goals through effective client satisfaction rates.

Education

Certificate - Customer Service And Hospitality

Customer Service And Hospitality
Southgate

No Degree - Emergency Medical Technician

Michigan Academy of Emergency Services
New Boston

No Degree - Certified Nurse Assistant

Toledo Medical School
Toledo, OH

High School Diploma - General Studies

Airport Community Schools
Carleton, MI
05.2006

Skills

  • Proficient multitasker
  • Dedicated customer support
  • Collaborative team member
  • Strong communication skills
  • Tolerance in adversity
  • Outgoing personality
  • Hygiene commitment
  • Alcohol service responsibility
  • Efficient problem solver
  • Payment processing methods
  • Beverage preparation

Timeline

Bartender

Overtime Sports Bar & Grill
02.2025 - 06.2025

Cashier

Krogers Grocery Store
01.2009 - 01.2013

Direct Care Worker

CHS Group
01.2007 - 01.2009

Customer Service Representative

Fifth Third Bank
01.2006 - 2007

Certificate - Customer Service And Hospitality

Customer Service And Hospitality

No Degree - Emergency Medical Technician

Michigan Academy of Emergency Services

No Degree - Certified Nurse Assistant

Toledo Medical School

High School Diploma - General Studies

Airport Community Schools

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Jessica Bondy