Jessica Bonner
Brooklyn,NY
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Concierge Agent
Alaska Airlines
Jamaica, NY
12.2023 - Current
- Processed guest check-ins and check-outs in a timely manner and ensured accuracy of billing records.
- Escorted VIPs during their stay providing them with personalized attention.
- Maintained an organized system for tracking lost and found items.
- Greeted guests upon arrival, offering assistance with luggage and transportation.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
Cashier
Burger King
Fort Lauderdale, FL
09.2023 - 11.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Worked closely with front-end staff to assist customers.
Skills
- Guest experiences
- Outstanding customer service
- Effective problem solving
- Customer service expertise
- Customer Service
Timeline
Concierge Agent
Alaska Airlines
12.2023 - Current
Cashier
Burger King
09.2023 - 11.2023