Jessica Bonte
Summary
Organized and dependable team player successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented with strong organizational skills.
Overview
21
21
years of professional experience
Work History
Veterinary Technician
Witte's Natural Veterinary Care
08.2020 - Current
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Conducted diagnostic tests such as blood work, x-rays, and assisted with ultrasounds to aid in accurate diagnosis and treatment planning.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Administered vaccinations to variety of animal species.
- Performed dental cleanings using ultrasonic scaler.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
Team Coordinator/CNA
Heartland Hospice
09.2016 - 08.2020
- Duties include: scheduler, answering phones, submitting doctors/nursing orders (workflow - Homecare/Homebase) insurance verification, ordering supplies for nursing staff, patients and office supply closet
- CNA duties: Going to patient homes to assist with daily living activities
- Team member of Heartland Fun Committee
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Developed strong relationships with cross-functional teams, facilitating collaborative efforts towards shared goals.
Business Sales Consultant
Staples Business Advantage
05.2015 - 06.2016
- Duties include: cold calling, prospecting, going on appointments to promote the programs through Staples, providing a high standard of customer service, Achieve company and personal goals/quotas.
- Increased sales revenue by developing and implementing strategic sales plans tailored to client needs.
- Identified new business opportunities through market research and networking activities, leading to a significant expansion of the client base.
Veterinary Assistant
Perryville Veterinary Hospital
02.2015 - 05.2015
- Duties include: handling animals, assisting Veterinarians with procedures, general office work, scheduling appointments (customer service) stocking supplies, and inventory
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Performed testing and completed blood counts.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Improved client relations through effective communication and education on pet health needs.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
Sales associate
Bath and Body Works
09.2010 - 04.2015
- Duties include: Customer service, demonstrate products, stock products, and cashier
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Veterinary Technician Department
Rockford Career College
02.2013 - 02.2015
- Duties include: handling animals, assist with 1st year classes, general office work, stocking supplies, and inventory
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
CNA/CPR Instructor
Pinecrest Nursing Home
09.2008 - 08.2010
- Duties include: Assist residents with daily living skills, assist with activities, CPR instructor
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Patient Care Technician
Swedish American Hospital
10.2007 - 01.2008
- Duties included: Assisted patients with their daily needs, assisted with therapy, assisted doctors with lab work, bandage changes and reports
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Documented patient information and care activities in electronic health record.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
Customer Service/Night Manager
Felker Foods
10.2005 - 10.2007
- Duties included: Assist customers as needed, manage front end employees, general office duties, cashier, run data reports for price verification, bank deposits, key holder
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Front end supervisor
Hilander
10.2003 - 10.2004
- Duties included: Assist customers as needed, manage front end employees, general office duties, cashier, customer service, key holder
Customer Service/Gift Shop Clerk
Byron Forest Preserve
10.2002 - 10.2004
- Duties included: Assist customers as needed, general office duties/customer service, cashier
- Worked with floor team and managers to meet wide range of customer needs.
- Increased customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
- Assisted customers in selecting suitable gift items, ensuring their satisfaction with the chosen products and maintaining a positive brand image for the shop.
Education
Certified Equine Massage Therapist - Equine Studies
Therasage EMC
Janesville, WI07.2020
Associate of Applied Science - Veterinary Technology
Rockford Career College
Rockford, IL01.2016
High School Diploma -
Stillman Valley High School
Stillman Valley, IL05.2003
Skills
- Animal Health
- Troubleshooting skills
- Passion for continuous learning
- Meeting leadership
- Attention to Detail
- Workload balancing
- Reading Comprehension
- Service standard compliance
- Problem Resolution
- Teamwork and Collaboration
Timeline
Veterinary Technician
Witte's Natural Veterinary Care
08.2020 - Current
Team Coordinator/CNA
Heartland Hospice
09.2016 - 08.2020
Business Sales Consultant
Staples Business Advantage
05.2015 - 06.2016
Veterinary Assistant
Perryville Veterinary Hospital
02.2015 - 05.2015
Veterinary Technician Department
Rockford Career College
02.2013 - 02.2015
Sales associate
Bath and Body Works
09.2010 - 04.2015
CNA/CPR Instructor
Pinecrest Nursing Home
09.2008 - 08.2010
Patient Care Technician
Swedish American Hospital
10.2007 - 01.2008
Customer Service/Night Manager
Felker Foods
10.2005 - 10.2007
Front end supervisor
Hilander
10.2003 - 10.2004
Customer Service/Gift Shop Clerk
Byron Forest Preserve
10.2002 - 10.2004
Certified Equine Massage Therapist - Equine Studies
Therasage EMC
Associate of Applied Science - Veterinary Technology
Rockford Career College
High School Diploma -
Stillman Valley High School
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